Sara T. Email & Phone Number

Barcelona, CT, ES

Cornellà De Llobregat, Cataluña, España

- Order processing and management in SAP- Sales documentation and record keeping- Ensure stock availability for sales order to avoid delays in order fullfillment- Sales reporting and Analysis- Coordination with SAT, Logistics and HQ- Sales system and CRM management

Barcelona, Catalonia, Spain

- Daily reportings (ensuring that the team's KPIs are met)- Quality audits (for all the channels: email, chat and calls)- Project management- Recruitment, mentoring and development of customer care agents- Development service procedures, policies, standards and processes for the current projects- Deployment of strategies based on analyzed data in order to.

Barcelona, Cataluña, España

- Incidents ticket system management, allocation and tracking- Mediation between merchant and end user- Updating information in the database and systems and follow-up's- Supporting other teams and departments

Barcelona, Cataluña, España

- Handling calls and emails regarding end user financing (B2C) and merchants (B2B)- Technical support to merchants with integrated payment methods in their e-commerce portal- Administrative management (payment reports, invoices, refunds...)

Hoofddorp, Holanda Septentrional, Países Bajos

- Claims (OCU and OMIC) and complaints management and resolution- Issuing invoices, expulsion letters and warnings management- Control and management of debts (Credit Controller project)- Technical support for the App

Ámsterdam, Holanda Septentrional, Países Bajos

- Membership support (B2C) and gym clubs assistance (B2B)- Financial and administrative complaints management- Monitoring/Resolution of issues related to online orders

Ámsterdam Y Alrededores, Países Bajos

- Resolution of incidents that the customer service support team has not been able to resolve (payments, invoicing, returns, refunds, quality issues, etc).- Tracking and control of incident resolution and ticket creation

Ámsterdam Y Alrededores, Países Bajos

- Quality audits, monitoring and mentoring the customer service agents- Training and workshops to improve the soft skills of employees- Performance evaluation of new agents to certify their validity and aptitude

- Customer service (via telephone and email)- Escalation of cases if there is an incident- Carry out the online purchase required by the user

Cornella De Llobregat, Cataluña, España

- Patient administration and documentation- Billing- Answering calls and emails- Management of the professional agenda (scheduling appointments)- Complaints management- Planning/Organisation of tasks and spaces for existing workshops- Community management

Barcelona

-Answering calls andemails- gestSchedule appointments- Billing- Mail processing

Barcelona Y Alrededores, España

- Answering calls and emails from patients- Management of medical authorisations- Schedule doctor appointments- Complaints management

La Mina (Sant Adrià Del Besòs)

- Assistance to users at risk of social and labour exclusion- Training for the teaching of job-seeking techniques- Monitoring, tutoring and guidance of the training/labour process of users