Sara Trapp Email & Phone Number

Bristol, Pennsylvania

• Responsible for all Accounts Receivable collections for DVL Group Inc. Also prepares a management report with status notes for invoices over 30 days past due weekly
• Issue A/R reports to all Salespersons and management, as necessary
• Backup-A/R deposits and Banking
• Company vehicle fleet backup
• Executes D & B credit checks
• Manages customer setups

Bristol, Pennsylvania

• Primary responsibility for Service Sales Coordination working with the Service Sales group
• Book all new and renewal HVAC service contracts as well as update daily and provide regular updates to the HVAC service team
• Integral participant in monthly contract review meetings with sales director and sales team
• Manage all Emerson service contracts as well as T& C’s compliance for all Emerson direct service agreements, utilizing SharePoint software
• Document, track and distribute startup activity and other sales leads for Service Sales group
• Maintain relationship with contract customers and act as liaison to Service Sales and the Service department, including following up on sales calls.

Cherry Hill, NJ

• Schedule all quoted work, contract maintenance, repairs, and service requests
• Prepare technicians service reports for billing, and processed payroll weekly
• Field all service requests and problems from customers.
• Provide assistance to customers as needed.

Norristown, PA

• Maintain effective communication with internal and external customers regarding the order fulfillment process.
• Effective project management to facilitate timely installation and recovery.
• Effective time management to determine priorities, determining the highest first.
• Provide installation crews with appropriate and accurate project paperwork.
• Develop, plan and schedule work assignments in order to meet schedules and primary focus of customer.
• Schedule all installations and coordinate work with corresponding departments.

King Of Prussia, PA

• Responsible for customer satisfaction and company profitability for assigned portfolio.
• Supervise multiple service projects consisting of ongoing service agreements, quoted jobs, warranty start-ups, and emergency service work.
• Manage all aspects of projects with direct responsibility for execution on budget, on schedule and allocation of resources.
• Establish professional relationships with assigned customer base and interface with them on regular basis.

King Of Prussia, PA

• Supervise account management activities of team members on assigned service accounts – approx $400K.
• Responsible for contract renewal, growth, improved customer satisfaction, and ensuring contractual obligations are met.
• Worked with Area Service Manager on monthly manpower and financial reports.
• Identify opportunities for growth and partner with sales team on assigned customer portfolio

Associate Of Science - As, Health Services/Allied Health/Health Sciences, General, Aas

Associates Degree Of Science In Business Administration, Business Administration, Management And Operations, College