Sara Umbaugh Email & Phone Number

• Worked cross-functionally across teams to ensure a consistent client experience from pre-sale through to implementation and ongoing support.
• Planned, scheduled, and managed project timeline and activities from project kick-off through portfolio go live to ensure each project is delivered on time, within budget, and satisfies desired implementation outcomes.
• Facilitated recurring project management meetings to ensure the client is meeting project milestones and their expectations are being met.
• Created bespoke implementation plans based on client goals, including tailored data collection and workflows.
• Lead discovery sessions with clients to understand their business needs in order to establish workflows for their internal process to use in conjunction with the system and enable features in the platform accordingly.
• Trained clients on the VTS platform and cater sessions to be specific for each persona involved.

• Collaborated with Consultants, Project Managers and Development teams to complete implementation of Talogy and partner software products. This included planning, configuration, testing, and support.
• Fostered a positive client relationship by overseeing client requests, troubleshooting issues, and providing appropriate internal communications.
• Assisted with user acceptance testing of new products/features within the Talogy platforms.
• Worked with various web-based applications to work through client requests.
• Built assessments and completed rigorous testing to ensure applicants don’t experience any technical issues.
• Assisted in defining the scope for each implementation project and allocated resources accordingly.

• Maintained relationships between the organization and donors by acknowledging donors after they make charitable contributions via written correspondence, email and gifts of appreciation.
• Identified potential donors from online databases, internet sources, and printed materials. Proactively uncover new prospects and create prospect lists.
• Maintained an acknowledgement program, created and managed compelling expressions of gratitude, shared appropriate marketing materials.
• Updated and maintained accurate biographic information, relationship links and other information in Salesforce. Worked collaboratively to assess research priorities and strategies for major gift and campaign efforts.
• Produced reports and assisted with general analysis of data as it relates to fundraising and donor recognition.
• Processed gifts to prepare them to be deposited and enter them into Salesforce.

• Loan certified.
• Received, investigated and responded to customer inquiries regarding basic products, services and issues via all channels through which customers are served.
• Resolved customer service inquiries and issues. Recommended appropriate solutions. Referred complex or reoccurring issues to management.
• Maintained high levels of customer satisfaction consistent with PNC's core values. Demonstrated commitment to quality through customer and service partner interactions.

• Researched accounts, identified key players and generated interest in additional services for the small business sector.
• Maintained and expanded a database of prospects within assigned territory.
• Teamed with channel partners to build pipelines and close deals.
• Performed effective demos to current clients and prospects.Achievements:
• Adp’s Elite President’s Club
• 100% Club

215 Old Hook Road, Suite 3B, Westwood, New Jersey 07675

-Help marketing and sales managers increase brand value by representing brands and creating awareness to target customers-Provide outstanding customer service, establish and maintain customer relationships and work effectively with other team members

West Chester, PA

-Responsible for helping guests find their seats in an orderly fashion during performances such as plays, concerts, ceremonies, or other events-Ensure all patrons' needs are met by handling complaints and suggestions and providing assistance to patrons with special needs.

-Assisted account management team in their day to day operation -Researched potential client partnerships and performed market research and communicated findings to appropriate employees-Created blog posts to be published on the company’s website-Proofed a variety of publications and contributed to internal social media accounts

114 Commons Ct, Chadds Ford, Pennsylvania

-Built relationships with online communities by maintaining Facebook, Twitter, LinkedIn, Google Plus and other media accounts-Monitored and posted blogs on forums and social networks-Created compelling content that was shared by influencers-Tracked social media analytics using HootSuite and other software-Contributed to their website and worked with.

Lancaster, Pennsylvania Area

-Managed the receptionist area for Clair Global, including greeting visitors and responding to telephone and in-person requests for information-Made copies, sent faxes and handled all in-going and outgoing correspondences

Lancaster, Pennsylvania Area

-Delivered exceptional service by greeting and serving customers in a timely, friendly manner-Inspected dining and serving areas to ensure cleanliness and proper setup

-Assisted customers with store and product complaints