In my role, I spearhead initiatives aimed at bolstering the well-being and recovery outcomes of our clients. It’s about more than just managing—it’s about innovating and coordinating substance use and mental health treatment with a team as dedicated as I am. We strive for seamless care delivery, making sure that every process, from client management to documentation, meets our high standards of accuracy, compliance, and care.

Recognized for excellence in leadership, I was quickly promoted to program director where I was the point of contact for all clinical and support staff on campus. I worked to standardize a high level of care for our patients and maximize recovery outcomes. I directed day to day clinical operations and oversaw crisis management situations.My Key Contributions for this role:• Led clinical and support teams while serving as primary clinical contact.• Delivered weekend on-call clinical supervision on rotational basis to maintain high standards of care during off-hours.• Co-created and co-facilitated family education programming, in person and virtual.• Facilitated psychoeducation sessions with keen focus on improving patient engagement and therapeutic outcomes.

Having been quickly promoted to Lead Primary Counselor, I delivered effective guidance and direction to members of clinical team. I provided robust clinical supervisions incorporating the newest and most effective evidenced based research and treatment protocols. I continued to run a caseload, provide psychoeducation, and run extensive groups, workshops, and webinars for family members. My Key Contributions for this role:• Improved patient adherence to prescribed therapeutic programs by enhancing treatment compliance and completion rates.• Elevated clinical staff competencies and improved treatment delivery by designing and executing comprehensive training programs.• Achieved marked improvements in patient outcomes and received positive feedback by delivering exceptional clinical services.

Starting out as a Primary Counselor, I had the incredible opportunity to lead educational workshops and therapy groups, which played a pivotal role in enhancing our patients' understanding of addiction and recovery. Assessing and determining the right care and interventions for new patients was a responsibility I took seriously, along with providing crucial crisis intervention. Guiding my team and conducting therapy sessions allowed me to directly contribute to our patients' recovery and mental health goals. By developing personalized treatment plans and closely monitoring our patients' progress, I ensured that our care was always tailored and responsive.My Key Contributions for this role:• Increased patient understanding and engagement in treatment through the development of new psychoeducation materials.• Modernized and enhanced therapeutic approaches by integrating innovative therapeutic modalities into treatment protocols.

Managed a caseload of 40+ young adult clients and utilized advanced clinical decision making andcritical thinking to provide the best care plans on a daily basis.Was responsible for initial intakes, collecting and analyzing assessment data and biopsychosocialsresulting in providing best practices and services for new clients.Provided detailed quarterly documentation of transition planning for all clients, to be reviewed bythe Texas Department of Family and Protective Services and manages billing and expense reportsper the financial contracts with the Department.Lead remote coordinator and facilitator of psychoeducational and therapeutic group andindividual sessions to promote wellness and positive affect for at-risk clients.

Gained 425 hours of hands-on experience working with survivors of sex trafficking and managedtheir treatment plans.Employed active listening to collect client feedback, then presented and facilitated weeklyeducational workshops that resulted in 50% increase in participation.Advocated and assisted in fundraising within the community for financial assistance needed forthe program that resulted in exceeding the goal of $10,000.Applied background in martial arts training to establish a self defense program to promoteconfidence, resiliency, and empowerment utilized by over half of the program total population.

Collaborated with investigators, service providers and families to promote a safe and healthyenvironment for 150+ children within a personal caseload of 25 families.Assessed intakes to create and establish family care plans, while brokering services within thecommunity to mitigate risks for every new client.Experienced in compiling client data to write affidavits and other legal documents used to testifyregarding child safety in Texas court of law.Regularly exercised non-violent communication and de-escalation tactics to assist with complexfamily crises, including the removal of children in severe danger.

Translated, prepared and filed official government documents for the Immigration Departmentthat were in line with the U.S. civic regulations for 50+ Spanish speaking clients on a daily basis.Consulted with Spanish speaking clients on their immigration status and assisted incompleting required legal paperwork needed for all aspects of immigration.Championed care advocacy for the Parent Empowerment Program to 50+ parents within thecommunity living below the poverty line to enable educational and career advancement.