Responsible for the development and implementation of all Human Resources initiatives including compensation programs, policy and procedure definition, employee benefits program, recruitment and staffing, and employee communications.

Training in Global Organizations - Graduate level HR course for MBA and Masters in Human Resources Development students

•Facilitated over 15 different classes to approx. 1,200 people each year in the areas of Management & Professional Development, Employment Law, Customer Service, Sales Process & Customer Relationship Management, and Consumer Banking products, operations, systems and sales process•Analyzed effectiveness of training programs and provide recommendations to improve overall training event satisfaction and alignment with adult learning principles•Member of the Employee Relations Policy Committee; review and revise current employee handbook policies to ensure compliance with Federal and State Laws•Developed training materials for “Effective Interviewing and On boarding: Strategies for Hiring & Keeping the Best People” course including Leaders Guide, PowerPoint presentation, job aids, and exercise handouts•Served as the training consultant for the WNY Retail Bank market; manage relationships with leadership team and develop strategic training calendars that meet identified business need (approx 120 branches)•Consulted with internal customers and instructional design team in developing/revising the content of several existing learning programs to ensure alignment with business objectives•Selected to on-board and mentor four new L&D Consultants hired in 2010/2011•Acquisition/Merger Facilitator for 4 acquisitions over the past 6 years – trained approx. 600 Branch Managers and Relationship Bankers on Navigating Change, Relationship Management, and Consumer Banking systems and operations

•Performed ongoing market consultations with senior-level managers in WNY and CNY Retail Bank markets; identified and delivered the training needed to achieve business goals (approx 200 branches) •Composed written evaluations on new hire performance in the classroom and discussed results with participant’s manager•Co-developed and designed Leaders Guide and participant materials for four sales skills-based training programs within footprint (approx. 700 branches) including developing and producing 3 instructional videos •Managed and planned multi-site training schedule to meet the needs of customers•Facilitated New Hire orientation

•Provided leadership in conjunction with the Branch Manager in the areas of sales, customer service, operations, and employee development (Branch received “Top Performing Branch Award” for 2005 & 2006)•Conducted interviews for open positions, composed performance appraisals, and corrective disciplinary action reports when necessary•Managed portfolio of 250 customers; sold appropriate core financial services products to meet needs while developing and expanding account relationships

•Achieved quarterly sales goals through proper profiling, cross-sell, and follow-up activities•Delivered superior quality service to ensure customer needs were met or exceeded •Obtained NYS Life, Accident, & Health License, Series 6 and Series 63 licenses within 6 months of hire

•Simultaneously developed, designed, and executed two 26-week training calendars for both talent development programs•Coached and counseled 45 recent undergraduate/MBA participants and met with their respective managers to discuss performance throughout the program•Recruited Management Development Program candidates at campus recruitment fairs •Designed and delivered various professional development workshops •Created ad hoc statistical analyses/reports for internal customers and Senior Management as needed

•Obtained knowledge, skills, and abilities needed to perform role of the 2003 MDP & NY Sales Development Program (SDP) Manager•Attended numerous training sessions that focused on business acumen, leadership and professional development, and communication skills

•Coordinated the placement of temporary employees for all WNY divisions of the Bank (Volume of $2.3 MM)•Conducted background checks and administered various types of employment testing on applicants