 Maintain relationships with VIP/VVIP guests through personal contact by phone and in person with the ultimate goal of increasing business revenue Signing up of new potential players encountered on gaming floor Anticipates, responds to and consistently meets or exceeds the needs of internal clients Reach the target quota with my tagged players before the cycle ends. (every cycle is 2 months) Persuades the patron to spend more time in the casino by offering a wide range of complimentary services like food & drinks, cigarettes, hotel accommodations , invites to shows or pool-side events. Proactively comping new potential players Seeking out innovated ways to meet & recruit new players Demonstrating good common sense and practical reasoning while under pressure Dine with guest only inside the property to know them more about their likes and dislikes and recommendations to the casino; to also make them feel special Business Trips (out of town / out of the country) to acquire newly potential players by referrals

 Opening of New Accounts : Savings and Checking Accounts Any concern regarding savings & checking (ie: checkbook reorder, savings penalty, etc.) Sales : offering of credit card and insurance (Manulife partner of Chinabank)

 Maintaining a good relationship towards the customers. Provide excellent customer service to improve business performance. Greet, address and thank customers in friendly and professional manner. Understand customer requirements so as to provide appropriate clarifications and solutions. Contribute ideas to resolve customer problems to improve productivity. Maintain broad knowledge of customer products and services. Participate in meetings and activities held to improve customer satisfaction and business performance. Deliver prompt and professional solutions for customer inquires via direct contact, phone, email, online chat etc.