https://oscs-mn.org/english-learning-center/

Owned portfolio of client engagements and successfully guided executive clients through business training programs for C-suite and senior/high-potential executives, and HR, Finance, and IT professionals at leading Fortune 500 companies.• Developed and carried out executive learning solutions that target leadership and strategic partnering skills (i.e. enhanced team leadership, strategic decision-making, stakeholder influence, diagnosis of business problems, translation of data to insights, etc.).• Consulted with senior client stakeholders at global organizations across industries – including Pharmaceutical, Hospital Centers, Health Insurance Providers, Technology Firms, and Government Agencies – to tailor Leadership Academy training programs in support of company and department goals. • Managed client portfolio for $3M+ with 10-20 concurrent active engagements, and successfully maintained positive client relationships, Gartner reputation, and client impact targets, amid closing LA client business. • Acted as interim program lead of facilitation team and contractor management, and ensured quality execution of program outcomes and client satisfaction across H2 2018.

Developed curriculum and materials for in-person and virtual executive education programs, and ensured impactful learning experience that met clients' leadership development needs of high-potential senior managers, call center reps, and C-suite leaders. • Created high-quality participant experiences by applying adult learning principles, social psychology, and CEB’s best-practice business insights. • Leveraged eLearning platforms and tools, i.e., CorpU, HireVue, MobilePaks, Allen Communications, Mimeo, Metrics That Matter, DevCoach and supported virtual learning experiences, including assessment, application, and sustained adoption of learned skills. • Led project management of program designs; developed and adhered to project plans and timelines for design projects, ensured transparency and alignment across design team as well as internal and external stakeholder groups.

Supported and owned portfolio of client engagements across functional products, with contract portfolio totaling between $2-3M. Conducted client facing and follow-up activities required to guide executives through CEB’s functional leadership training programs. Coordinated timely deliverables and ensured integral project milestones.• Partnered with internal and external senior stakeholders to meet client needs and ensured successful execution across planning, production, implementation, and follow-up stages of 10-15 learning programs, simultaneously. • Led and collaborated on internal improvement initiatives to increase effectiveness of internal systems of operation and improved quality of client service, as shown by positive verbal internal client feedback and high overall external client business results and impact measures, such as net promotor and job impact targets.

Served as Subject Matter Expert (SME) in business-process reengineering, employed formal process improvement methodologies to lead corporate improvement initiatives that aligned with QMS business-process standards, corporate values and key results targets, and client needs. Maintained ISO 9001 certification through maintenance and expansion of corporate Quality Management System (QMS), and preserved data integrity and quality control of 1.3k+ resources housed in system. Participated in needs assessments and root-cause analysis activities, and cultivated strong stakeholder relationships.• Collaborated strategically with executive management, Contracts and Security department SMEs, and business unit heads to design, document, implement, and train staff on business-process improvements, globally.

Provided operational and program leadership at 4 distinct English for Speakers of Other Languages (ESOL) adult education regional program sites across Northern Virginia, including management of volunteer teachers and assessment specialists. Ensured operational excellence and positive participant experiences. Supervised 100+ learners and 23 volunteer teachers, and managed 400+ student and volunteer records in Microsoft Access to satisfy all internal and external reporting needs. • Taught beginning-level ESOL classes averaging 30 adult learners and collaborated with program staff to design improvements to pedagogy, curriculum, and literacy assessment tools.• Oversaw all student intake and exit activities and coordinated benchmark assessments conducted six times a year for all students enrolled at the Literacy Council’s 13 program sites.

Led design and implementation of 2-month pilot summer youth ESOL program that aligned with Quality Schools International (QSI) improvement strategy. Liaised with program leadership and parents to further the mission and public image of QSI.

Taught beginner, intermediate, and advanced levels of English to 10-45 adult refugees who have been resettled in Utica, New York, a UNHCR sanctioned refugee site.