Sara Williams Email and Phone Number

• Managed the Customer Success team.• Coordinated and managed all incoming projects from start to finish.• Implemented new processes and procedures based on the demands/needs of the organization.• Trained all new and existing team members on our systems, processes, and procedures.• Was responsible for writing and maintaining all Standard Operating Procedures.• Designed and developed strategic and interactive pages using HTML, CSS, and Javascript.• Collaborated with teams from our various sister franchises around marketing, technology, and other global initiatives. This includes team members from Germany, United Kingdom, Ireland, Brazil, and Australia.• Handled other miscellaneous tasks, including resolving customer chargebacks, logging bugs with the development team, and more.• The list of clients I’ve had the pleasure of servicing, including but not limited to: Verizon, LKNConnect, FashionRocks, ABUS Mobile Security, Ortlieb, Colnago, and more.

• Completed any ad hoc tasks as presented to me from the Customer Care Team Leader.• Resolved customer issues with a high level of professionalism.• Trained new customers on their account.• Created ads for customers.• Answered all inbound calls and directed them to the relevant department.

• Delegated tasks to employees to ensure the efficiency and quality of store workflow. • Assisted Store Manager in upholding company policies and communicating store goals• Recognized and provided feedback/acknowledgement to partners to better overall performance as a team• Followed all cash management and cash register policies and ensured proper cash management practices are followed by all partners.

• Generated CGI scripts for dynamic Web pages within the company. • Fixed bugs regarding our in-house company tools. • Managed and maintained our in-house company tools. Known languages: Perl, Python, C++, HTML/CSS, PHP, Java, and JavaScript.

• Greeted customers warmly and addressed any questions provided. • Recommend merchandise based on customer's purpose for visiting.• Offered advice on top sellers or other merchandise.• Handled money transactions at the register.