proficient with customer relations in a high volume call center environmentmonitor and maintain enrollment of qualified recipientsidentify, analyze, and obtain verification data for eligibilityknowledgeable and extensive usage of MAXIS and MMIS systems knowledgeable and hefty usage of SAVE systemperform case maintenance such as: billing, changes, and re-enrollmentanalyze and interpret simple to complex documents such as: insurance, incomeacquainted with health care policies and proceduresevaluate applications to determine eligibility for MinnesotaCareestablish and maintain work relationships with colleagues, enrollees, their families and advocates, county Human Service agencies, other state agencies, and the general public to support the agency's missionMINNESOTA HOUSE OF REPRESENTATIVES

execute daily front desk operationsgreet and interact with visitorsanswer all incoming phones calls and route them to House Members accordinglycommunicate with member's constituents through oral and writinggenerate outgoing correspondence to constituents and outside agencies provide administrative support to the legislative assistants

responsible for litigation/trial preparation draft litigation documents, file pleadings, motions, and stipulationsassess and evaluate discovery materials for litigationmanage and oversee a heavy duty case load of over 200 casesinvestigate and open casesexamine, analyze, and research case data review and analyze investigating facts for legal issuesrespond to inquiries through oral and written communicationheavy drafting of correspondence to clients, claims adjusters, defense attorneys, and medical providersprepare and draw-up settlement demandscoordinate and schedule calendars for attorney for depositions, mediations, arbitrations, and court proceedingsnegotiate claims