Saraa Mora Email & Phone Number

Saraa Mora is a Head of Customer Success at MEED | Middle East Economic Digest. She possess expertise in recruiting, customer service, time management, training, talent management and 16 more skills. Colleagues describe her as "Saraa is easily one of the most hardworking and diligent people I’ve ever met. She’s not one to waste a minute dwelling on what’s not, but make the most out of what is. and you? you’re just left wondering how she does it all. In trying to keep up with her pace we often have to hit pause, to reflect on the extent of what she’s done. How she joined us as a Success Manager and grew to manage the biggest team at Oliv, all the while effortlessly juggling hundreds of client queries and… Show more" and "Saraa is one of the most important people at Oliv. Not only for the support she gives to hundreds of our clients and candidates but also for the way she deals with every project that comes her way. She is extremely professional and every client loves working with her. Her ability to stay calm even under pressure and always deliver under very strict deadlines has always impressed me. She is an amazing listener, which is, in my opinion, the most important quality when being in success… Show more"

Listed skills include Recruiting, Customer Service, Time Management, Training, and 17 others.

• 

  Head Of Customer Success

  Meed | Middle East Economic Digest

  Jan 2019 - Present - Dubai, United Arab Emirates

  My role at MEED is dedicated to shaping the value we provide our clients daily, with every milestone, as part of their onboarding and overall customer journey with MEED. Understanding client needs, listening to feedback, continuously adapting, and giving back to our clients are some of our key metrics for success. Likewise having a strong team culture, shared purpose and working together to achieve individual and collective growth is critical for any team to succeed- Developing and implementing customer success strategies and best practices- Providing a tailored customer journey process between our basic tier and top tier clients, ensuring that every customer experience is personable and meaningful, and brings value to our client- Managing and growing a team of customer success managers through learning and development practises- Overseeing the onboarding, implementation, training, adoption, retention, and satisfaction of customers- Building processes to ensure we are maintaining relationships with customers as a trusted and strategic advisor- Collaborating with cross-functional teams to ensure that customers are getting the most out of MEED's solutions