Sara Y. Email & Phone Number

London

London, England, United Kingdom

-Provide exceptional support and assistance to UHNW customers throughout their gold purchasing journey.-Assist customers in making informed decisions about investing in gold or selecting gold coins as gifts.-Offer personalized recommendations and guidance based on individual customer needs and preferences.-Address customer complaints promptly and effectively, ensuring timely resolutions and customer satisfaction.-Collaborate with internal teams to resolve any product-related issues or concerns raised by customers.-Maintain strong relationships with customers, establishing trust and loyalty through exceptional service.-Proactively liaising with stakeholders for budget management, spearheading new developments, and adeptly resolving escalations.-Conduct regular follow-ups with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling.-Coordinate with the sales team to provide seamless support during the sales process, from initial inquiry to post-purchase assistance.-Contribute to the development and improvement of customer service processes, policies, and standards within the organization.

Worldwide

What does HSR teach us?To manage a situation within scope of duties,it isn't crisis Therapy or Crisis counselling.HSR like CPR is similar to first aid offered to a person experiencing physical trauma.It is aimed at minimising emotional and psychological distress.Offered immediately (first 72 hours)

London, United Kingdom

- Managing the Guest Relations team for UK/ EMEA.- Manage Guest Relations requests for the German speaking market.- Supervise Guest Relations communications between guests, and the overall guest journey.- Finding new ways or bettering current processes to maximise guest experience.- Work with management to craft a strategic vision for guest experience.- Ensure listings are accurate and optimised.- Analyse guest reviews and feedback and provide strategic direction to continuously improve overall rating.- Examine Guest Relations team performance and produce regular reports.- Examine daily Guest Relations duties, assign tasks and check on progress.-Providing necessary training classes for the Guest Relations department where needed.

London, United Kingdom

Management:• Management of a diverse and dynamic team who work on requests for UHNW (Ultra High Net Worth) individuals providing a luxury concierge service for their lifestyle.• Mentoring team members to develop in line with their aspirations and skills.• Promoting and educating all areas of the global business.• Developing initiatives to improve the service and commerciality.• Providing support to the team on how to engage and personalise requests for members.• Delivering self-development -, motivational and soft skills training.• Quality Assurance sessions.• Lifestyle manager recruitment.B2C&B2B :• Working with Middle Eastern UHNW individuals and understanding their needs, requirements and personal preferences.• Meeting individual clients to win contracts and offers that suit our high clients profiles needs.• Building and managing working relationships with supplier accounts which include luxury hotels, restaurants and private membership clubs.• Provide innovative thinking in ways to improve the service for members in line with their requirements and benefits.• Handling member satisfaction issues that have been escalated by the team.• Ensuring consistent high standards of customer service delivery to members.• Providing support to the team on how to engage and personalise requests for members

London, United Kingdom

● A start up centred around medical technical support, representing the campaign in the UK dealing with Clients in multiples markets, including UK, US and mainland Europe. The operation was a 24 hour point of access for customers.● I was the first point of contact with the clients, reviewing the new product “ Animas Insulin pump.” The Team ● We started with a team of 6 which grew to a team of 14. Initially I was only due to manage the german market but after 6 months I took on the Uk and France as well.● I managed the 360 process of the entire department, this meant hiring, managing, reviewing performance and also implementation of payroll.● Quality processing was highly sought after with the company, to ensure the highest quality service was provided. We carried out weekly performance reviews, paying specific attention to the quality of their calls. ● With it being a medical product, I was required to continually run medical soft skill training course with the team. ● Overall I looked to build a healthy and enjoyable environment for the team to work in.The Clients ● The Clients wanted to quality assure their product, this required certain forms of data, for example; Knowing what were the main problems, with the product; what age brackets were for those experiencing these problems, etc. Second to this was the implementation of resolutions and resolution feedback, which was the customer service element.● In order to attain this information I would perform weekly reviews, in which data was collated and represented to the clients for ongoing performance reviews on the product. These presentations took many forms including powerpoint lead meetings. ● Johnson and Johnson were also extremely vigilant on the quality of their representatives, therefore it was paramount to my role to ensure each member was not only hitting their KPI’s but excelling,

London, United Kingdom

• Coaching and managing a team of 5.• Managing KPI’s, client relations, data analysis, site management, strategy with upper management.• Training, development of others, data analysis, goal setting, evaluation of outcomes and processes. • Raised in excess of £82,000 for world vision.

London, United Kingdom

• Fundraising, delivery of targeted team communication to secure support for campaign.• Driving campaign presence at private sites, marketing, brand awareness• Developing strategies and setting goals to hit fundraising targets • Raised £50,000 for Red Cross international aid and UK based projects.

Bachelor'S Degree, Bachelor Personal Management And Corporate Learning

Education record

Education record