Sara Y. Email & Phone Number

London

London, England, United Kingdom

-Provide exceptional support and assistance to UHNW customers throughout their gold purchasing journey.-Assist customers in making informed decisions about investing in gold or selecting gold coins as gifts.-Offer personalized recommendations and guidance based on individual customer needs and preferences.-Address customer complaints promptly and.

Worldwide

What does HSR teach us?To manage a situation within scope of duties,it isn't crisis Therapy or Crisis counselling.HSR like CPR is similar to first aid offered to a person experiencing physical trauma.It is aimed at minimising emotional and psychological distress.Offered immediately (first 72 hours)

London, United Kingdom

- Managing the Guest Relations team for UK/ EMEA.- Manage Guest Relations requests for the German speaking market.- Supervise Guest Relations communications between guests, and the overall guest journey.- Finding new ways or bettering current processes to maximise guest experience.- Work with management to craft a strategic vision for guest experience..

London, United Kingdom

• Management:
• Management of a diverse and dynamic team who work on requests for UHNW (Ultra High Net Worth) individuals providing a luxury concierge service for their lifestyle.
• Mentoring team members to develop in line with their aspirations and skills.
• Promoting and educating all areas of the global business.
• Developing initiatives to improve the service and commerciality.
• Providing support to the team on how to engage and personalise requests for members.

London, United Kingdom

• A start up centred around medical technical support, representing the campaign in the UK dealing with Clients in multiples markets, including UK, US and mainland Europe. The operation was a 24 hour point of access for.
• I was the first point of contact with the clients, reviewing the new product “ Animas Insulin pump.” The Team
• We started with a team of 6 which grew to a team of 14. Initially I was only due to manage the german market but after 6 months I took on the Uk and France as well.
• I managed the 360 process of the entire department, this meant hiring, managing, reviewing performance and also implementation of payroll.
• Quality processing was highly sought after with the company, to ensure the highest quality service was provided. We carried out weekly performance reviews, paying specific attention to the quality of their calls.
• With it being a medical product, I was required to continually run medical soft skill training course with the team.

London, United Kingdom

• Coaching and managing a team of 5.
• Managing KPI’s, client relations, data analysis, site management, strategy with upper management.
• Training, development of others, data analysis, goal setting, evaluation of outcomes and processes.
• Raised in excess of £82,000 for world vision.

London, United Kingdom

• Fundraising, delivery of targeted team communication to secure support for campaign.
• Driving campaign presence at private sites, marketing, brand awareness
• Developing strategies and setting goals to hit fundraising targets
• Raised £50,000 for Red Cross international aid and UK based projects.

Bachelor'S Degree, Bachelor Personal Management And Corporate Learning

Education record

Education record