From tackling personal decisions to reaching important milestones, my job is to guide you on the path of success. I’m fueled by my commitment to excellence and go the extra mile to make sure clients are fully satisfied with my work.As a professional IT Consultant, I believe in maintaining a positive mindset, creating partnerships with a purpose, and always striving for significant outcomes. Contact us today for an initial consultation, and find out more about how we can tailor our services to your needs.

Application Support lead and PoC for global operations.Within own area of competence, I manage and provide assistance to all core applications within the company throughout different departments. From finance systems to insurance and client services, Day-2-day upkeep, upgrades and maintenance are all areas in which I've specialized. My understanding from beginning to end of operations business to data integration, system communications and data flow are key to maintaining a reliable and stable environment across the board,I am also the point of contact between external vendors and the business, manage external consultants and and provide internal IT application/client support by means of the example: - Operations support for business applications;- System modifications per request (deploying software updates/upgrades provided by external parties);- Develop work-arounds or site-specific enhancements;- Data manipulation;- Systems configuration;- User and/or operations staff training;- Alerts and SLA's management (response and resolution times of incidents);- Documentation creation and filing;- Assist with the management of change processes;- Ensure all work is carried out and documented in accordance with required standards, methods and procedures.Technologies used: EDI, MS-SQL 14/16

Lead Robotics Process Automation (RPA) Support team.Analyse and assist on the development and upkeep of existing and new robots.Manage change processes.Tracking and resolution of incidents relating to the robots.Documentation review and approval process for new developments.Manage alerts and SLA's for response and resolution times of incidents.

Performance of functions in various technologies within the scope of the TAP - Megasis "Application Support" Project.Main Tasks:Analysis and resolution of incidents that may occur in the applications used by the company.Installation / Maintenance of applications in TIBCO and OutSystems.

Provide support and assistance to all EMEA based customers with proactive reach outs and post-sales follow up.Manage all aspects of client relationships including on-boarding new customers, conducting admin and end-user training, focusing on customer retention, and identifying opportunities to upsell. Log all communication on SFDCProactively reach out to at-risk customers and customers identified as potential upsell opportunities as well as act as customer advocate; facilitate open discussion between the customer and our product team.Provide on-demand technical support via desk.com. Submit/track bugs and tasks requiring developer assistance in JIRA. Log enhancement requests.

As a support analyst I've taken ownership of different application within the BI area - I'm specializing in Cognos 10 & MS Server Data Transformation Packages. My work is reflected in the business in a extremely useful way - I'm able to provide data and reports needed in order to allow my colleagues to query all the information they need. I also work with the financial package Sage X3 & report building for it. The main software used for report creation is Crystal Reports 8.0. Metastorm BPM is the main software owned by myself. I develop new processes (V6) and maintain existing ones. Administration comes under by belt and the upkeep of the database with regular housekeeping processes in place followed by myself.

Within own area of competence, I provide correct responses to requests for third line support by means of for example: making system modifications, developing work-arounds or site-specific enhancements, manipulating data, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to systems development staff or software suppliers. Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

My role as a 2nd line support engineer is to serve as a gateway between 1st line & the Product Team (Devs). I investigate issues that 1st line cannot find a resolution for and escalate the incident depending on its priority. At this moment I am creating work-arounds for customers and managing their faults as they are escalated in order to decrease waiting times and boost SLA’s for the dev team.As a 2nd line engineer I have also the duty to manage and keep our 3 hosted servers (we provide a hosted option to our customers – we manage their databases and web services/online platforms).We provide training and assistance to 1st line.

My role is 1st line support to the billing application aBILLity. I trouble-shooted technical errors and billing queries. I also performed server moves – allocating permissions and moving databases/installations. Most of the trouble-shoot was done following CP’s (communications provider) instructions on the DB running queries and replicating errors. (Union Street is a software company in the Telecoms industry that provides a billing platform, provisioning and accounts solutions).I also enrolled in a ‘special operations’ team in order to support and focus difficult customer with more complex issues and difficult contacts. I was working on 2nd line/dev support/bug fixes and simple developments in Visual Basic 6.

My main role was technical support to clients who contacted the line (gaming issues). Duties included back office work for the same line (contacting and replying to e-mails for clients). The company provided prior training in software and operation of equipment.

My main role was the maintenance of the video support on the radio website. Also was responsible for organizing events (parties and concerts). Also had an important part on the Marketing department.

My role was technical support to clients who contacted the line (internet and telephone issues). The company provided prior training in software and operation of equipment.

My main role was telemarketer. Duties included contacting clients to offer the product with full explanation of contract and characteristics.

My main role during my experience in the justice department was IT Manager. Main duty was software development for management and human resources files. This also included IT help desk for employees in the same building. The final product for this HR was developed using Visual Basic ’08, MS-Access and MySQL. The software was used to manage employees studying courses and the learning centre locations. Was also implemented the use of Crystal Reports in interaction with the data base.