Sara Stahl Email and Phone Number

Processed biweekly payroll for 120+ employees across two different companies using SAGE. Updated training processes by reviewing existing documentation, leveraging feedback from Management. Created and led new hire orientation classes to streamline onboarding and create cohesion across all locations. Welcomed new employees to the organization by scheduling and conducting orientations, including completing all pre-employment background checks, in house on-boarding forms, legal documentation (W4/Undue Hardship exemption) and verification of work status (I-9). Created and uploaded employment postings on Indeed and Email platforms. Utilized social media sites to recruit new employees. Communicated with potential hires and provided clarity on expectations, compensation and policies to ensure success.Explained and processed employee benefits, including medical, dental, sick time leave, paid time off and 401k. Organized and updated employee files for 200+ employees based on employment status. Processed termination checks, according to local state laws. Tracked and paid payroll taxes, wage garnishments and child support.Previously - Hiring Manager Generate candidate pool for 19 Kaady Car Washes locations, across 3 states (OR, WA, CA) through strategic placement of advertisements, evaluation of applicant credentials, and conducting pre-screening assessments/interviews. Performed various administrative functions as needed, including filing paperwork, delivering mail, directing calls, and sales. Maintained and scheduled multiple complex calendars.

Provided exceptional as a Customer Service Rep by answering phone calls, faxes and emails regarding product details and availability. Quickly memorized or found product ID's for customers and correctly entered items into company DOS based sales platform. Showcased products to customers and discussed technical details to overcome objections and lock in sales. Computed total costs and profit requirements for customer sales to provide accurate pricing.Collaborated with vendor representatives and company customers to set up optimal delivery schedules. Forwarded completed sales to warehouse employees for evaluation, fulfillment and shipping.Liaised with customers, management and Outside Sales team to better understand customer needs and recommend appropriate solutions. Learned will-call desk work tasks in order to provide skilled backup for diverse roles.Boosted brand awareness, implemented promotional campaigns and employed sales tactics as a nationwide redistributor of restaurant products.Entered client information into databases quickly while maintaining a less than 5% error rate and exceeding quality expectations for my duration at the company.

Liaised with vendors, contractors, Facilities Managers and Accounts Payable team to ensure proper payment of invoices for 6 to 10 Convergys Corporation (Legacy Stream) locations across the US and Canada.Collected and submitted invoices to be paid based upon established accounts receivable schedules and terms. Processed invoices to be paid through the iProcurement/PeopleSoft sites and submitted purchase orders to AP. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Produced high-quality documents and spreadsheets for internal tracking needs using Microsoft Office Suite.Greeted incoming visitors, clients and employees professionally and provided friendly, knowledgeable assistance. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.Assist in the organization of special events, including employee engagement, volunteer events and other community service initiatives. Developed and promoted corporate brand, images and identity to media and public.Created meeting agendas and facilitated meetings accordingly. Sent out meeting reminders and agendas. Provided research as needed for the committee and brainstormed company-wide events would be on target and inclusive of employee base.Facilitated communication and discussion during the meetings and served as spokesperson within the organization for the committee.

Engaged end users world wide and answered questions via email, phone, and LivePerson chat client regarding billing, account changes, new products or services, technical troubleshooting and potential subscription upgrades.Followed strict client personal information identification requirements for accounts. Performed data entry with client specific programs to record call notes, chat records, suggestions and questions for every contact.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Enhanced productivity levels by anticipating needs and delivering outstanding support.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Consistently exceeded quality and concurrency expectations.Effective liaison between customers and internal departments by directing incoming calls to internal personnel and departments, or routing to best-qualified department.Promoted available products and services to customers during service, account management and tech support calls. Increased sales by educating prospects on benefits of products and services in comparison to competitors.Cross-trained and backed up other customer service departments.Trained staff on operating procedures and company services as well as client operations, policies and services. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

● Remained informed on promotions and advertisements, display maintenance/set up, processed and replenished stock, came up with creative combinations of products (for customers and displays), met daily sales goals and applied creative solutions to customer issues. ● Managed employees, tracked finances, and deescalated customer issues when applicable on a managerial level.

Answered customer questions, offered product information, guided customers to item locations, verify prices, answered/directing phone calls, cash handling, product returns, basic housekeeping and resolved customer issues.