Sara Avila Varon Email & Phone Number

Omaha, Nebraska, United States

- Managed a caseload of 5-10 families on a weekly basis by working as a team alongside the state, lawyers, and families to help children achieve a safe, permanent, and stable home environment through individualized goals. - Supervised ongoing parent-child visitations with the goal of ensuring safe and nurturing family contact and ultimately achieve family reunification after separation has occurred through the foster care system.

- Processed over 30 transactions hourly with 100% accuracy ranging from account management, deposits and loan payments, cashing checks, and issuing withdrawals to filing documents to uphold federal standards. - Managed customer requests and cross-sold bank products by accurately resolving customer queries and advising customers of service and product promotions while maintaining customers’ needs in mind.

- Handled a high-volume workload taking both inbound and outbound calls helping homeowners find and hire the best service professionals for their home repair, maintenance, and improvement needs while consistently exceeding performance benchmarks in all areas (volume, quality assurance, speed).- Attended and efficiently escalated customer complaints and help solve problems that may arise with contractors and provide the highest level of customer satisfaction possible through effective questions and conversation.