• Fostered a welcoming and inclusive community for 40+ first-year students by organizing events, maintaining open communication, and offering personalized support.• Guided residents through their transition to college life, addressing personal and academic challenges, and mediating conflicts.• Collaborated with campus staff to develop and implement 8 programs that promoted academic achievement, personal development, and social engagement.• Ensured a safe and secure living environment by upholding college policies and effectively managing emergency situations.

• Provided exceptional customer service by addressing over 100 inquiries and issues related to hardware, software, and network connectivity via phone.• Actively contributed to the development of Magician, an in-house system management software, using Python, JavaScript, HTML, CSS, and APIs to enhance functionality and user experience.• Supported and maintained lab environments, ensuring optimal functionality and availability of equipment for users.• Diagnosed and resolved technical problems by guiding users through step-by-step solutions or escalating issues to the appropriate department when necessary.• Collaborated with the IT team to identify and implement improvements in systems and processes, contributing to enhanced efficiency and user satisfaction.

• Managed inventory effectively to ensure accurate product listings and streamline backend administration processes.• Collaborated seamlessly with cross-functional teams to optimize operations and enhance overall efficiency.• Utilized e-commerce platforms such as Shopify and BigCommerce, customizing and configuring them to align with business objectives.• Leveraged programming languages including Liquid and Stencil to dynamically customize e-commerce websites, improving user experience and functionality.• Led successful data migration initiatives between e-commerce platforms, ensuring improved data integrity and accessibility.

Amazon Marketing Department:• Researched and applied Amazon's best practices for product photos, making them stand out for better sales.• Created engaging content like A+ pages and infographics to boost product listings and attract more customers.• Collaborated with teams to align content with marketing goals, ensuring consistency and effectiveness.• Analyzed data and feedback to continuously improve content strategies, increasing customer engagement and sales.