Sara Barrientos Email & Phone Number

New York, NY, US

New York, NY, US

• Spearhead system wide implementation efforts for best information technology data management practices in an effort to improve and ensure quality, streamline data cleaning efforts and deliver analyzable databases.
• Serve as liaison/analyst for internal stakeholders and Epic by overseeing complex data analysis to support leadership decision making. Types of data include but are not limited to: process measures and performance.
• Uses project management skills to: develop project plan and timeline for improvement projects; effectively track deliverables and delegate tasks; designs presentations on observational findings to leadership; and.

Philadelphia, Pennsylvania, US

• Accumulate, consolidate, and effectively present information from disparate sources for use by company senior leadership to validate company strategy and maximize hotel revenues.
• Monitor and evaluate room rates and availability across all distribution channels in accordance with established guidelines to maximize occupancy and revenues.
• Measure, analyze and report out on booking trends, pickup, no shows, and sources of business.
• Consolidate and evaluate short and long term revenue forecasts and generate weekly and monthly enterprise-wide roll-ups and critiques, identifying areas of opportunity and strategies to improve revenue and overall.
• Participate in all and support all aspects of The Company’s Revenue Management processes and procedures.

Miami, FL, US

• Assisted with Casino Marketing program response, revenue, and expense tracking.
• Delivered value-added insights and measurable results from marketing and player development programs and activities.
• Assisted in the development of short-term and long-term strategic marketing programs in collaboration with upper management and brand teams to drive revenue and profits.
• Generated, maintained and distributed both recurring and adhoc casino marketing reports.

Miami, Florida, US

• Designed incentive campaigns for Strategic Partners and monitored performance for management to optimize Travel Partner engagement.
• Spearheaded departmental campaign automation projects for channel reporting in an effort to reduce dependency on external sources and increase reporting efficiencies. Efforts to this effect are projected to save hours.
• Created presentations for our trade partners which detail Charter profitability on a quarterly basis and the effectiveness of compensation campaigns post incentive.

Miami, Florida, US

• Monitored performance and traffic analytics as well as incentive campaigns for management to optimize Travel Partner engagement.
• Enhanced reporting tools to track and analyze performance across all sales channels as well as trade partners’ performance for management.
• Researched internal and external trade channel trends; reported daily on key performance metrics and provided detailed analysis for upper-management.
• Collaborated cross-­functionally (Sales, Revenue Management, Financial Planning, and Business Intelligence) to consolidate information in periodic reports for the executive team and trade partners.
• Developed and implemented tools to track and analyze performance across sales channels.

Miami, Florida, US

• Designed incentive and charter proposals to enhance branding and promote product-by-product value proposition.
• Collaborated as a liaison with department heads, Executives, Business Development Managers, Customs Border and Patrol, and clients to implement the customized group’s program and amenities.
• Managed operations for charters, corporate incentives and more while promoting company optional features to increase revenue opportunities with various subdivisions: Shore Excursions, Spa, Internet, Dining, Bar.
• Monitored payment schedules, draw on letters of credit, and handle account finalization process (pending items, balance dues, etc.).
• Prepared final event profitability reports and managed post voyage reconciliations.
• Communicated with Director of Sales and leadership team to maintain status updates on account activities, business affected by repositioning, charters and dry dock activities.

Miami, Florida, US

• Managed events ensuring timelines were kept as it related to payments, ship schedules and final head counts.
• Built and maintained effective relationship with the customers throughout the life of the booking, up to final reconciliation.
• Ensured group needs were met by being the liaison between the client, group leaders, Department Heads, Corporate Executives, Shipboard Operations, Entertainment Department, and ship staff
• Consistently fulfilled client's requests for group’s extensive on-board programs and requirements.
• Ensured private functions were appropriately organized, including equipment set-up, signage, food and beverages.

Miami, Florida, US

• Served as a trainer and mentor for a period of two (2) years, to new hires by providing daily supervision and support in order to develop their skills and competency.
• Developed talking points and self-evaluation check lists which have been implemented and continue to be utilized throughout the sales department for quality assurance and service consistency.
• Delivered effective and efficient service to customers by utilizing acquired in-depth product knowledge of the domestic and international destinations that guide a client’s cruise plans.
• Built lasting relationships with guests which created new and repeat business, retention and referrals.
• Promoted awareness of brand image both internally and externally.
• Coordinated and managed marketing events for Toys for Tots fundraisers

• Managed events ensuring timelines were kept as it related to payments, schedules and final head counts.
• Built and maintained effective relationship with the customers throughout the life of the booking, up to final reconciliation.
• Managed logistics between the Talent management, Venue operations, Entertainment Department, Security, Marketing, Public Relations, technicians, and other staff
• Ensured functions were appropriately organized, including technician, equipment set-up, signage, food and bar operations.

Louisville, Kentucky, US

• Maintained records and reports based on state-specific requirements, Health Insurance Portability Accountability Act (HIPAA) regulations, and underwriting fundamentals.
• Examined documents to determine degree of risk from such factors as applicant financial standing and condition of applicant.
• Managed confidential information within the department related involved employees, patients, visitors, and physicians.
• Reviewed company records to determine amount of insurance in force on single risk or group of closely related risks.
• Performed standard financial risk analysis and established underwriting policies, confidentiality, procedures, and methodologies when risk was substandard and specified applicable endorsements or applied rating to.
• Provided excellent customer service to applicants’ by providing follow-up and information while reviewing, assessing, and gathering application data.

Louisville, Kentucky, US

• Maintained active insurance license in forty-nine (49) States.
• Responsible for educating, qualifying and enrolling senior citizens into an appropriate Medicare Advantage Plan and/or Prescription Drug Plan to best meet their healthcare needs.
• Guided applicants regarding the beneficial features of Medicare Advantage and Prescription Drug Plans available to meet their healthcare needs.
• Followed all HIPPA and CMS compliance regulations to ensure quality CMS compliant enrollments.
• Trained and mentored new employees by providing daily supervision to help develop their skills, enhance their medical and insurance terminology, and support to achieve their sales goal.
• Participated in various campaigns such as Right Source, W.O.A.P, Delegated, and Abbreviated Enrollment Services (A.E.F).

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Certification, International Trade, Risk And Financial Investments