Sara Duling Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Acts as the liaison between nonprofit organizations and the employer’s insurance carrier for the PlaceRite program. Identifies and develops working relationships with clients and monitors program progress. Creates and presents training related material to internal employees. Educates internal and external staff on PlaceRite’s program policies and procedures. Identifies potential light duty assignments that can accommodate employee medical restrictions. Evaluates program success and provides process improvement recommendations to management when appropriate. Coordinates written responses relating to employee status. Prepares monthly billing report for management. Decreased identifying placement time from 5 to 1.74 days, exceeding year end goal.

Administer Leave of Absence programs and employee leave tracking and reporting, including FMLA, short- and long-term disability, workers compensation leave, and personal leave. Provide coaching and guidance in decision making to ensure policies are applied consistently, including making recommendations on appropriate needed action. Medically manage disability claims ensuring compliance with guidelines and plan provisions. Evaluates and arranges appropriate referral of claims to outside vendors for physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities.

Assisted with payroll processing of existing employees and on boarding of new employees including new employee orientation. Utilized ERISA to complete new hire setup.

Columbus, Oh, Us

Managed and maintained customer relations on individual and group basis from start to finish. Worked individually with clients to meet specific needs on retirement, healthcare, and other benefits, interviewing each and providing financial projections. Met with teachers and administrators throughout Ohio, ensuring member preparation for retirement.Resolved member issues, especially complex cases, and provided written information on questions and concerns. Researched account discrepancies, auditing member accounts for service credit reporting and salary reporting errors, working with employer to resolve issue, and corrected accounts as needed. Teleconferenced members when necessary.Planned and presented informational seminars on variety of topics including healthcare, disability, survivor benefits, and death benefits plans to clients and potential clients. Crafted each presentation toward audiences/subjects and presented in PowerPoint and discussion format to groups of 20-100 participants. * Researched and corrected issue of late/slow email response time to members. Led Contact Us Team responsible for prompt accurate responses to 300 member emails received each week. Proposed two changes reducing response times from 2 days to 1 day and increasing customer satisfaction including:* Designed and implemented personal information questionnaire completed by members prior to field counseling appointments. Resulted in better appointment preparation, 50% reduction in meeting time spent answering standard questions, and increased time spent on member concerns. * Assisted four-member team planning annual training retreat for 40 employees. Team responsible for all logistics including date, time, location, purpose, and activities. Successfully completed despite reduction of retreat budget from $20,000 to $1,000.

Bachelor’S Degree, Social Sciences With An Emphasis In Latin American Studies

Master Of Business Administration (M.B.A.)

Masters In Business Administration

Masters In Business Administration

Master Of Business Administration - Mba