- Managed and developed a team of 8-10 engineers, focusing on career progression, performance objectives, and empowered decision-making.- Ensured project delivery and operational support of 50+ applications in the areas of HR, Legal, Real Estate, and Compliance using custom development, Saas, Cloud and on-prem architecture with Oracle, SAP, Microsoft, Java, .NET, DevSecOps, and Agile.- Streamlined IT operations by eliminating 17 applications and services, enhancing system efficiency.- Led developer improvements for asset insurance renewal process resulting in 80 % reduction of iterations and $1.5M in cost avoidance.- Led a cross-functional team through development of a custom ETL solution to handle HR people data requirements for two divestiture TSAs.

- Responsible for people management of 20+ software developers and technical leads providing performance reviews, coaching, development and career planning. - Coached Agile teams through development, implementation and sustainment of Oracle, Microsoft, Java technologies and DevOps processes. - Responsible for technical staffing levels and alignment to support business and technology objectives, including leveraging and managing IT vendors/professional services onsite/offshore models.- Participated in the development and management of the department annual budget and forecasting.- Developed a strategic roadmap for testing, focused on test automation, CI/CD and SDLC frameworks. - Led the development of the company’s first citizen developer framework by collaborating across product teams, the business, and leadership.

- Led a team of information technology professionals including: performance reviews, career coaching and development. - Set PMO governance and policies for the effective use of IT project methodologies. - Responsible for ServiceNow PPM product implementation, support and roadmap across multiple teams and stakeholders. - Initiated a framework for maturing the PMO to a Strategic Realization Office utilizing industry best practices for benefit realization, alignment to business strategies, and cost optimization through efficiencies and vendor management. - Partnered with IT Financial Management to incorporate financial information such as net present value, internal rate of return, and total cost of ownership into IT investments decisions.- Developed resource capacity management processes for IT projects with future ability to incorporate resource plans and utilization for IT support and operational work into a single data source.

• Subject matter expert elected for a Board of Directors driven initiative to deliver enterprise IT solutions across all five business segments. Fostered and championed relationships across teams to deliver and support the first application integrated with multiple ERP systems at the segments. • Developed post-implementation support practices for multi-segment deployment of a single warranty application. • Managed software vendor relationship, setting standard practice for release management and defect resolution. • Drove industry standard metrics for application support and fostered conversations with key business customers regarding health of the application. • Incorporated IT Service Management best practices for change management and application support. • Championed for organizational change management to be incorporated with new software releases to the business segments.

• Developed program roadmap ensuring alignment with strategic direction across Yahoo.• Established standardized processes and policies for BCP certifications across all business units. • Advised engineering and development teams in preparation and execution of audit activities and certification. • Maintained overall knowledge of various systems in order to audit architectural diagrams, failover documentation, and test results against certification goals.• Developed and published quarterly detail and executive reports showing business results of BCP tests.• Drove toward best practice standards for our industry. • Led the design and implementation of a software solution to support standard work procedures and business processes using agile methodology. • Responsible for developing, reporting, and managing key metrics, performance indicators and continuous improvement.

• Process owner for Problem Management ensured functions delivered business value through continuous improvement and responsible for increasing the maturation level.• Championed core principles and process of Problem Management across the Yahoo Operations using ITIL best practices.• Drove the development of hand off points and integration between related Service Management components such as Change/Release/Incident Management.• Led all incident review meetings with the business, technical, and executive staff with the overall objective of infrastructure stabilization, reduced customer impact, and elimination of reoccurring incidents.• Developed process, procedure and work instruction documentation.• Managed and coordinated all Problem Management activities including decompositions of incident lifecycle, identify areas of improvement, impact assessments, task assignments and compliance.

• Defined and matured the incident management process between the help desk and the operation center. • Effectively communicated incident status to leadership and stakeholder groups.• Developed core training curriculum and trained staff.• Created operational and service level agreements for incident management stakeholders across Yahoo.• Transitioned critical incident tracking and communication processes and launched new tool. • Aligned severity and priority categorization for incidents across teams.

• Led a team of 25 help desk analysts in providing internal technical support to Yahoo employees.• Managed direct activities of the staff including recruiting, project assignments, scheduling, training, and mentoring.• Formulated and reported metrics and key performance indicator reports for management.• Primary escalation point of contact for Yahoo and help desk staff.

•Lead contact for portal application support, troubleshooting, and development/change requests at the company’s largest client.•Gathered and documented business and functional requirements as part of the development life cycle.•Configured, tested, and deployed application changes and new developments.•Developed and led formal and informal training for general application use, content publishing, and integrated applications.•Administered account management for corporate portal including new accounts, access control, and site specific permissions.•Authored documentation for both technical and end-user purposes such as training materials and standard practices.•Developed and maintained key relationships among business units and external partners as an IT liaison.•Created automated processes for document retention and content review via email notification to the document owner.•Managed content on the corporate portal including the IT department site.

•Single point of contact for all areas of IT support at the company’s largest client.•Interfaced directly with all levels of business clients including, the CEO, executive management, and support staff.•Responsible for all network and wireless account management activities for employee new hires, changes, terminations, and access control.•Installed, maintained, and provided training for standard and industry-specific application software. •Documented technical, procedural, and functional information for IT and business client purposes.•Managed timelines to ensure processes and tasks were completed in accordance to schedules and service level agreements.•Developed and introduced a new asset management and inventory tracking processes and systems.•Responsible for full asset management process including vendor relationships, purchasing, deployment, disposal, and tracking of assets.•Managed complete wireless migration including vendors, equipment, and deployment.

•Developed and provided training at client locations for software programs.•Created training curriculum, materials, and user’s guides for clients. •Assigned to client-sites for short term projects and technical support.•Provided remote technical support for hardware, software, and LAN to small business clients.•Scheduled and dispatched technicians for on-site visits to the small business clients. •Managed new employee orientation and employee benefits administration.

•Provided technical support in a PC/Unix/Internet/Mainframe environment. Including diagnosing and/or resolving applications problems, remote software installations/upgrades, hardware troubleshooting, collaboration with account management and server support groups. •Received ‘Employee of the Year’ award from STL Technologies within first year of service.