• I created and ran Don Augusto Cusco while in Argentina, delivering custom t-shirts, laser cut pet ID badges, and pet illustrations through it, now called Augustus Pooch, where I design and promote products, and personalised illustrations through Fiverr with over 700 finished projects and a 99% 5 stars reviews. https://www.fiverr.com/mashara/voy-a-dibujar-a-tu-perro• Designed the book cover and illustrated the inner pages of several children’s books. • Worked in the development of logos for different business in many different countries working closely with clients to bring their concepts and ideas to life.• Developed and constructed several props for Heelwork to Music for Crufts 2017 and 2018 competitors.• Assisted in graphic corrections of Paint and Woodcare packaging for Wickes’ website.

• I keep on top of close to 15 service projects a day, including setting up the agenda of work to be done with customer, advising on necessary work and on extra advisable work and negotiating costs, time scales and deliverables, making sure all work requests are properly managed and signed off by the customer.• I display extraordinary capacity to multitask while working with several different systems to keep on top of a complex process that includes several work areas and several deadlines per day, all while regularly reporting project status to all involved parties.• Providing extraordinary customer service to every customer, in person, by email and over the phone which gained me an 87% score in the International Volkswagen Service Advisor Accreditation. I have a demonstrated ability to interact effectively with all levels of my organization, exhibiting discretion, diplomacy and tact.• I am analytical and self-starter with an excellent attention to detail which allowed me to identified the need, develop and introduce an improvement to calculating the labour rate, by means of an Excel sheet, that allowed service advisors to invoice in a few simple steps instead of a complicated trial and error value matching process, which help us achieved our targets for the first time in 18 months.• Made sure preparation meetings were kept by organising the necessary elements and making myself the owner of the process so the preparation for the coming work could be appropriately done.• Was key in implementing iPad use as is required by VW across Jardine VW network. This required me to coordinate with 3 different IT Desks while on different sites across England.• Along with other 5 people in my group, prepared a comprehensive analysis of the complete business of servicing VW cars and presented it in a 90 minutes presentation with our findings and our proposed improvements to key stakeholders in the Jardine Group and Volkswagen UK.

• I started as a receptionist and within 2 months I was asked to take over a manager post and to run the B&B. I did everything from general administrative tasks such as answering phones, taking bookings checking in and out guests, organising housekeeping.• General organization tasks such as planning room allocation and organizing maintenance jobs to • Staff managing tasks such as coordinating weekly rotas and staff alocation.• Within the 6 months I was employed at the B&B I learned about the hospitality business, I improved our reviews, to the point to being mentioned by name in TripAdvisor and managed to raise our occupancy to 85% during the week, 100% on Saturdays and 60% on Sunday nights.• Managed our social media communications, preparing mailing lists and MailChimp newsletters, careful of guests personal information and acceptance, answering reviews in different platforms and in different languages.

• Managed project teams for two clients in the US, delivering fully working web management systems.• Evaluated and understood our clients’ internal processes in order to allow us to develop the most efficient and effective system solution from the start and incorporate it smoothly into their systems.• Managed stakeholders’ expectations with workflows and time tables for the deliverables.• Organized conferences with clients in foreign countries and then with tech teams in order to brainstorm solutions for the client’s needs and expectations and to make sure we were on the same page and on track.• QA’d all the systems before delivery to clients and returned feedback to developing team.

• Lead the development and implementation of a set of new processes, that allowed us to respond to our client needs a 24% quicker than before.• Formed a team that following my already stablished new processes was able to organize, maintain and grow the ads campaigns archive and reporting of cost efficiency demanded by the client. • Developed new reports following feedback from the client in order to present the information in a way that could be easily imported into their own system.• Lead a project to standardize the formats of the files sent to production companies for tender of advertisement campaigns which allowed the process to be much smoother.• Lead the project for the development of the new web site working with a team of web developers.

• Managed the project for the development of the complete user interface of the IP telephony platform that we gave to our clients who provided cable internet and IP telephony to thousands of retail customers. I evaluated and design the interface for our client as well as the web login for their retail customer.• Evaluated costs and created new products in telephony such as minute packs and discounts in certain dates of the year and prepaid calling cards, working closely with the legal team.• Managed and developed the marketing area of the company, leading the team that re designed the logo and web site, arranging an AdWords campaign with presence in different social media that allowed us to increase traffic to our web site in a 35%.• Planned events and marketing material for our company booths at several trade fairs both in our local area and in different cities in the country.

I was in charge of receiving the clients requests and preparing the work to be printed in the proper format.

I implemented a new system for the patients data base that allowed us the have a consistent search method. Standarised the doctor's calendar and prepared and presented the necessary documentation to start working with new insurance companies, allowing us to increase the number of patients up to a 20%

I was under the tutelage of Hernan Ramos, with whom I learnt all the different techniques utilized in building scaled models of buildings and objects.