Sarabeth Ritch Email & Phone Number

Durham, Nc, Us

- Effectively onboard new Midmarket and Enterprise customers, leading them through multiple software migrations and integrations in order to execute on customer use cases and key milestones and to fast-track value.- Lead the implementation phase for new customers including onboarding project scope, plan, resources, and timeline.- Build strong stakeholder relationships and communicate effectively with both technical and non-technical stakeholders to drive the project forward through visibility and accountability to reach customer goals.- Adapt processes to provide a tailored onboarding experience for complex environments and meet customer needs while achieving key milestones.- Provide technical consultation and hands-on guidance for migration plan and use case execution through integrations and APIs.- Understand technical tradeoffs and persuasively communicate recommendations to both technical and non-technical stakeholders.- Work to set priorities and establish a technical health plan for open problems and resolve issues in a timely manner.- Monitor onboarding health across all new customers to ensure we are fast-tracking value and setting customers up for long term success.- Diagnose software issues and leverage Klaviyo resources to resolve in a timely manner.- Collaborate with internal stakeholders including Solutions Architects, Sales, CSM, and Product in order to drive the onboarding project and achieve customer goals.- Advocate internally for customers throughout the entire onboarding/implementation process. Proactively surface, coordinate and drive new ideas to improve onboarding processes. This includes being the customer experience expert and working with product and engineering teams for integration, customer setup and UI improvements to ultimately reduce friction and Time to Value for customers.

Raleigh-Durham, North Carolina Area

- Partner with a team of Sales Representatives and Product Pre-Sales Consultants in the General Business Vertical to validate in and out of scope requirements and assist with solutioning as necessary- Collaborate with Practice Vertical Leads, Practice Directors and Practice Managers to determine the best approach for Professional Service offerings based on the prospect and the project scope- Manage and prioritize Professional Services opportunities- Create Statements of Work and develop cost estimates for Professional Services efforts- Manage and prioritize requests from both Direct and Account Management teams- Maintain Professional Services Engagement Record updates within our internal sales force automation system to manage and prioritize Professional Services sales opportunities- Develop, deliver and sell high-impact Professional Services Value Proposition- Participate in pricing and Statement of Work meetings with prospects to present and discuss contents of an SOW- Provide explanations to prospects for questions regarding SOWs and Oracle NetSuite offerings- Negotiate with prospects in regards to inclusions/exclusions in the scope of the SOW and update pricing accordingly- Participate in knowledge transfer meetings with the Professional Services implementation team- Periodically assist in the planning phase of projects- Assisting clients with mapping their budget & priorities to the scope and deployment strategy

Remote

- Worked with Enterprise clients by evaluating their email Marketing program and identifying opportunities for improvement and optimization.- Presented audit of existing campaigns to C-Level contacts and provided recommendations for creative and strategic enhancements.- Planned and coordinated internal resources needed to ensure deliverables and expectation are met when completing new initiatives.

Raleigh-Durham, North Carolina Area

-Served as the primary business point of contact and internal advocate for over 100 clients. Built client relationships at all levels of an organization to retain business and maintain customer satisfaction.-Negotiated annual renewal contracts, proactively reach out to customers to inform of new product features and updates, up-sold and cross-sold Bronto’s professional services, renegotiated contracts to expand annual revenue and commitment.-Organized and manage services and projects for the client, as well as troubleshooting or escalation of technical, integration and support issues.-Utilization of NetSuite to create reports, organize client information, populate contracts and track quarterly progress.

Burlington, Ma

- Managed a sales territory consisting of upmarket B2B and B2C companies in the states of Tennessee, Alabama, Mississippi, and Georgia- Provided enterprise solutions for sales & marketing professionals in: customer relationship management (CRM), marketing automation, social media marketing, content marketing, big data marketing, eCommerce, loyalty management, incentive compensation, data quality, and employee training- Knowledge of customer experience software: Oracle Sales Cloud, CRM On Demand, Siebel, Eloqua, Responsys, Compendium, BlueKai, Social Relationship Management (SRM), UPK, Sales Performance Management (SPM), ATG, and Endeca- Graduate of Oracle Sales Academy, Class of 2014