Sara Bittle Email & Phone Number

Kanata, Ontario, Canada

Develop and maintain Claris FileMaker database applications based on Client requirements

Ottawa, Canada Area

• Manage the launch of new and existing clients and applications.• Responsible for scheduling and overseeing of all projects throughout production, including new business, documentation, quality control and customer service.• Monitor client-specific processes to ensure deliverables are being met.• Proactively work with management teams in addressing or identifying any client issues, cost saving opportunities or initiatives that may benefit the company, the client or partner.• Manage and maintain project through each stage of production to ensure deadlines are met and completed efficiently.• Assess new business, evaluate scope of business, create timelines, and create statement of work, business requirement documents and technical specifications for product development.• Track production stats, organize production dates, create reports and review project direction on an ongoing basis.• Manage client and third-party resources, and act as the overall liaison among all stakeholders or departments through project completion.• Meet, greet and maintain customer relationships to ensure customer satisfaction.• Manage customer escalations as they relate to production and quality issues.

• First point of escalation for dedicated clients, as well as the internal CSR staff for those clients.• Managed the day-to-day operations of a customer relationship• Responsible to plan, organize and manage customer projects from inception to completion• Ensured that all quality issues were resolved and provided root cause and resolution, and ensured that QC processes were followed internally• Setup of systems for new client accounts• Coordinate webinars and projects• Responsible to fine tune processes and documentation• Present Action Register to Senior Manager with projects on the go, deadlines, etc.• Ensure Print Partners Globally understood customer’s needs• Ensure team was trained properly and answer any inquiries

• First line of contact for any order related matters, for dedicated clients.• Manage day-to-day orders, provide administrative support• Enter data in Securkey (ERP) system for order processing• Submit paperwork to billing for all shipments• Track all orders on courier websites• Assist finance department regarding discrepancies with monthly billing• Inventory control and replenishments