• Deliver all assigned cases, return all company assets (i.e.; shells and pallets) within budget.• Coordinate delivery times and routes. Communicate any special instructions to your assigned drivers.• Conduct communication and safety meetings for both Merchandising and Delivery departments.• Interact with Sales, Operations and Dispatch Departments to ensure dependable delivery service.• Ensure proper scheduling of personnel for both departments.• Manage the Driver/Merchandiser Labor Budget.• Complete and review daily route surveys, as assigned for both Merchandising and Delivery.• Manage/respond to customer, driver and merchandiser issues.• Coordinate with Area Sales Manager(s) on weekly ad activity, sales and display plans.• Develop, coordinate, and maintain all Key Accounts reset plans throughout the course of the year.• Work with the sales team to aid in the placement and maintenance of brand equipment and POS.• Connect with the sales team on period priorities and communicate key initiatives and plans to the merch team on a consistent basis.•Interact with Warehouse/Operations/Dispatch/Sales Departments/IT/AR/Route Accounting/Payroll relative to issues and resolution.• Ensure all company policies are communicated and followed.• Responsibilities may include the transportation of materials and/or finished goods, vendor selection and negotiation.• Performs interviews and makes hiring decisions for open driver and merchandiser headcount.• Provides training, development, coaching, counsel and discipline, up to and including termination of employment as necessary.• Maintain all equipment and relevant information, contacts and billing. EZ Pass, GPS, Drivecam, JJ Keller, etc.• Work closely and communicate with the Sales, Payroll, HR and Key Account Departments, as well as, Labor Union Representatives where applicable.• Verify expense reports.

 Provide assignments, goals, and developmental opportunities for staff. Activelyparticipate in employee development and succession planning Develop and analyzes budgetary/financial impacts and makedecisions/recommendations. Manage monthly budget-to-actual comparisons to ensureongoing budgetary compliance Develop scopes of work, participate in the procurement process and administercompetitively awarded contracts for transportation services Review and approve contract transportation service invoices. Monitor and verifyrequired contractor reporting, ensuring contract compliance. Review the accuracy ofoperations data; revenue hours, ridership, etc. Recruit, train, schedule, motivate, incentivize, appraise and evaluate teams onperformance, ensure the smooth process flows between different departments; meetnumbers Respond to customer comments, concerns, and issues. Ensure timely response andresolution from contractors and internal staff. Assist customer relations with theinvestigation of complaints.

 Managed the daily workloads of 40+ employees to ensure safety, quality, productivity, and efficiency with the team. Executed well-thought-out approaches to problem-solving and designing short-term solutions whilepartnering with various support teams to design goal-achieving solutions. Provided technical training and coaching to peers to ensure a proficient and dedicated work group that is accountable and empowered. Supported all safety programs and OSHA compliance to ensure a safe work environment for all associatesand managers Proactively identified and led process improvement initiatives using Lean tools to delight customers. Evaluated performance objectives and metrics to determine inbound or outbound productivityrequirements to achieve customer time, accuracy, and quality expectations.

 Analyzed expenditures and other financial information to develop plans, policies, or budgets forincreasing profits or improving services. Designed models for use in evaluating logistics programs or services. Negotiated and authorized contractswith equipment and materials suppliers, and monitored contract fulfillment Directed activities related to dispatching, routing, or tracking transportation vehicles; directedinvestigations to verify and resolve customer or shipper complaints. Monitored operations to ensure that staff members comply with administrative policies and procedures,safety rules, union contracts, and government regulations Reviewed global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities. Directed inbound or outbound logistics operations, such as transportation or warehouse activities, safetyperformance, or logistics quality management Communicated freight transportation information to customers or suppliers, using transportationmanagement, electronic logistics marketplace, or electronic freight information systems, to improveefficiency, speed, or quality of transportation services.

 Provided excellent customer satisfaction through coordination and direction of a large staff of individuals Directed activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft orrailroad cars Set operations policies and standards, including determining safety procedures for the handling ofdangerous goods Negotiated and authorized contracts with equipment and materials suppliers, and monitor contractfulfillment Collaborate with other managers or staff members to formulate and implement policies, procedures,goals, or objectives. Monitored spending to ensure that expenses are consistent with approved budgets, also monitoredproduct import or export processes to ensure compliance with regulatory or legal requirements Monitored operations to ensure that staff members comply with administrative policies and procedures,safety rules, union contracts, and government regulations Conducted employee training sessions on subjects such as hazardous material handling, employeeorientation, quality improvement, or computer use Served as the contact person for all workers within assigned territories. Monitored product import or exportprocesses to ensure compliance with regulatory or legal requirements