Supervise team of court appointed volunteers advocating for the best interest of children who have been abused or neglected• Participate in court hearings, support volunteer advocates in court reports and testimony• Enhance volunteer advocate engagement and retention by relationship building and coaching new skills• Mentor child advocacy specialists; assist with onboarding new-hires

Serve as an independent marketing contractor to provide photography, videography, event management and marketing services to clients.• Provide photography for community and corporate events • Create marketing and training videos for planned communities and small businesses• Provide real estate photography• Maintain websites and social media presence, coordinate retreats and events, and provide marketing and outreach to promote client services and product• Execute technical writing for newsletters and training materials• Provide family photography and head shots

Manage Teravista and Falcon Pointe communities and provide marketing support for Sweetwater and Rancho Sienna communities.• Generate weekly sales and traffic reports • Maintain community information including signage and price points• Update community website with photography, realtor events, inventory homes, etc• Provide real estate agent outreach and conduct orientations for new sales agents • Coordinate annual realtor event

Oversee the Home Owner Association (HOA) events and activities, and support the day to day operations of the planned community.• Provide content and regular updates for community resident website and social media, and weekly e-news• Solicit and build relationships with community sponsors and partners for events and community as a whole• Provide event photography• Conduct new resident orientations• Work with activities committee to plan and administer special events, programs and activities in budget

• Lead ongoing Personal Renewal Groups• Manage and grow the RTA Personal Renewal Group Facilitator Program• Implement marketing tactics to promote RTA’s services/products• Update marketing and social media materials• Coordinate events and provide event photography• Daily work in Contribute, Wordpress and 1 Shopping Cart• Provide office administration, including correspondence, project deliverables, and accounting

Lead sales and management training in the Jacksonville site for all call center sales associates, team managers, and operations managers• Responsible for hiring, training and managing a team of trainers and coaches• Responsible for tracking, surveying and monitoring results of sales teams• Design, develop and deliver training on a variety of products, incorporating sales concepts and techniques through instructor-led formats • Travel throughout the U.S. to conduct training for other sites• Coordinate with site president and senior managers to quickly determine business goals and training needs • Evaluate training program effectiveness and impact on business metrics• Engage with business partners to understand the business processes, procedures and job roles essential to successfully deliver products to customers

Lead a team of 20+ customer service associates to achieve individual and team performance goals. • Manage performance and productivity objectives through the use of call management system, scheduling software, payroll, adherence and other systems• Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer feedback• Responsible for achieving and monitoring aggressive sales targets, while meeting or exceeding customer expectations• Interview and hire new customer service representatives