-Develop and maintain course handbook in accordance with course outline -Curate content, examples, templates and more for presentation -Facilitate multiple professional development workshops annually -Design content specific to private client requests (Government, Private and Non-Profit) -Build relationships and provide guidance on the topics of time management, organization, networking, dealing with difficult people, goal setting, communication and more -Engage in various professional development and self improvement environments and workshops to ensure skills stay relevant and competitive -Identify keys areas of concern for participants and adjust accordingly to ensure the upmost value for all participants -Create a safe and engaged environment with participants to further facilitate personal and professional growth and development -Advise on relevant topics and needs to further expand a valuable product (workshops)

• Maintain positive tenant relationships through professional & effective responsiveness & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met• Act as direct tenant liaison to ensure that all tenant construction activity and landlord work are well-coordinated, organized & pro-actively managed, & in fulfillment of lease obligations• Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives• Responsible for all relevant tenant communications• Accountable for the health & safety of operations within the building• Hold shared accountability for building presentation to ensure PWGSC best-in-class image is upheld at all times at the complex• Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & performance metrics including to meet program requirements & ensure maximum effectiveness• Coordination of tenant events, tenant appreciation events & tenant meetings• Assist in the preparation & implementation of initiatives to increase & upload the quality & effectiveness of tenant relations• Ensure insurance & contract files are complete, accurate and current• Lead & develop junior property management staff• Liaise with the PWGSC TA on an ongoing basis• Manage inspection & audit process for services delivered• Manage & report non-conformance's & critical incidents

• Organize, implement and oversee the development of fire life safety plan, procedures, drills, etc. • Develop systems as required in the operating and maintenance of a new Centre (logs, training manuals, procedure manuals, emergency preparedness protocols, etc.) • Conduct daily site inspections to assess condition of properties and to ensure that maintenance, cleaning and housekeeping functions are performed according to standards • Foster and maintain positive tenant relations through site visits, tenant meetings, correspondence, newsletters and by being accessible and providing timely and effective service and response to enquiries and requests • Solicit tenders and acquire contracts for landscaping, snow removal, cleaning, preventative maintenance and mechanical and vehicular equipment for assigned properties • Assist in the preparation of annual operating and marketing budgets and reports (JDE) • Manage the accounts receivable process. Monitor and follow up on rent collections and Tenant arrears on regular basis • Review/approve accounts payable and ensure timely payment of all invoices • Prepare monthly operations report for JV partners • Oversee, coordinate and manage emergency situations to ensure the best possible outcome (including but not limited to flood, fire, power outage, etc) • Monitor tenant compliance with lease agreements and assist in resolving problems and concerns • Supervise all staff and sub-contractors to ensure the smooth execution of daily operations (Security, Cleaning, Site Operator, Shopper Services staff, etc) • Evaluate potential vendors and specialty leasing opportunities and bring forward viable options to pursue • Liaise with the Leasing Department to support new and renewal leases, showing vacant units to prospective tenants, etc. • Manage post construction deficiency process through completion • Create marketing initiatives and content for local audience • Other duties / projects as required

• Assist in the management of approx. 1M SF of commercial, retail, industrial and mixed use properties• Initiate & maintain positive tenant relations• Assist in the preparation of annual budgets • Prepare monthly Owner reports and review financials (using Yardi software)• Develop & cultivate strong working relationships with fellow team members • Identify opportunities for improved efficiency, & create systems to implement to meet this objective• Create leasing flyers and liaise with the brokerage community• Develop marketing plans and initiatives for leasing purposes• Oversee the day-to-day operations of properties• Coordinate repairs & service calls with site maintenance operator, contractors, & tenants• Track & ensure required codes are met (monthly fire testing, annual inspections, elevator licenses, etc)• Manage fit-up projects and renovations• Approve invoices and monitor variances• Respond to afterhours emergency calls as required• Tender & negotiate contracts as required; issue PO’s• Coordination of building security systems• Coordinate parking & work with lot management company• Review time sheets for site operators; track data & identify any issues and/or discrepancies• Coordinate & submit rebates for energy savings• Involvement with industry organizations (BIA and BOMA)

Assisted with a variety of administrative functions to contribute to the overall success of the organization.