Super Service Account Rep
CurrentAs a Super Service Account Representative, I am the primary point of contact for Simonton customers in all matters of order management, complaint resolution and front line contact.As an Account Representative, I am the primary liaison between Manufacturing, Loading, Traffic, Sales, and other functional areas as required to serve the needs of the customer.I am responsible for developing, leading and executing in the following areas:Develop and maintain strong professional relationships with assigned customer base.Work closely with the assigned outside sales reps to deliver exceptional customer experiences.Create an environment for the customer that makes every experience something which the customers look forward to.Process customer orders by entering information into Simonton Order Entry System and Electronic Product Ordering & Pricing systems via electronic transmission, fax, email, phone, etc. handling customer requests, complaints and issues.Work with other departments such as; Production, Marketing, Product Development, Sales, Traffic, Accounting, Field Service, Warranty to support customer satisfaction requirements. Attain and maintain a minimum order processing accuracy of 99.5I maintain and have the following characteristics:LeadershipStrong verbal and written communication skills Flexible and ability to grow as an account rep. Ability to interact with diverse clients and co-workers Demonstrate personal initiative and the ability to problem solve Strong work ethic, organizational and problem-solving skills Ability to work independently and within a team Pay attention to detail in a very fast paced environment Multi-task on a daily basis.Anything Simonton customers need I make happen with a smile on my face.Simonton windows this is Sara how can I help you?
