Sara Meggers Carey Email & Phone Number

St. Charles, Il, Us

United States

Assisting in all HR functions including recruiting, onboarding, training retention and development. Customer service focusedRecruiting individuals who have a passion assisting and leading FVSRA’s programs and partnering with our 7 park districts ensuring our participants have the best experience possible.

Long Beach, California, Naperville, Illinois, And Prosper, Texas

Skilled Educator, Adept leader with communications among different teams, Acquisitions and Supply Chain Distribution, Logistics, Project Management, Conflict Management, Finance and Budgeting, Consequence and Rewards Management, Event and Social Planner, Domestic Engineer and School and Neighborhood/Community Volunteer.

Irvine, California, United States

*Oversaw customer service activities for various Commercial Distribution Finance accounts as a primary contact for program/services, including developing relationships with portfolio dealers and business partners to grow sales and mitigate risk. *Handled product orders from Yamaha partnership based on dealer status, addressing those exceeding established credit lines. *Managed Nationwide Yamaha Golf Car portfolio with 167 dealers and net receivables of ~45.4M, in addition to 4 Midwest states for ~99.5M Yamaha Motorsports portfolio with 23 dealers. *Increased electronic payments for Nationwide Yamaha Golf Car portfolio from 67% to 94%, resulting in faster compensation and inventory replenishment. *Kept losses to a minimum by monitoring accounts for unpaid items and abnormal business patterns. Partnered with the field and credit teams and Yamaha to mitigate losses and initiate repossessions when necessary. *Limited charge-offs during economic downturn to $198M for Motorsports and $0 during the first half of 2009. *Resolved customer issues with units, contracts, transfers and orders by partnering with Yamaha and dealers. *Maintained partnership with Human Resource through formal mentoring and recruiting at local college events and participating in candidate interviews for account manager roles.

Cedar Rapids, Iowa, United States

Led several customer service teams with 12-24 members in an inbound call center environment, serving as a single point of contact for vendor partners, sales team and and customers. *Took an active role in escalated customer service calls, focusing on issue resolution and improved vendor/customer service relations. *Launched and managed conversion with Transportation Finance, implemented Pinnacle Club and added a portfolio to Dealer Finance. *Maintained an HR focus by concentrating on team development through one-on-one coaching and monthly reviews of performance/metrics. Developed and delivered customer service training with partnership from training development and expended new hire training for retention. Mentored future leadership providing interview coaching and feedback, development of action plans and cross functional training.

Iowa, Missouri And Kansas (Various Locations)

Served as Executive Team Lead, managing team relations for stores in various stores over tenure, including Shawnee, KS; Kansas City, MO; Cedar Rapids, IA; Coralville, IA; and Dubuque, IA. *Supervised up to 300 employees, managing scheduling, payroll, training, hiring, onboarding, retention and OSHA/safety. *Increased employee retention through effective communications and actively promoting and demonstrating Target's Open Door Policy, facilitated monthly feedback sessions and annual team member opinion surveys, analyzed exit interviews and monthly turnover to recruit and maintain a diverse team. *Investigated employee relations, administered policy and procedure and served as a district resource in IA and KS. *Collaborated with store management to effectively recruit and staff for regular/holiday seasons and participated in college recruiting for the district. *Developed and implemented a new interview and feedback process for entry level managers in collaboration with other HR managers. *Managed employee development , including coordinating/implementing monthly training sessions, individual development plans, 30/60/90 checkins. *Provided employee review input and oversaw succession planning. *Oversaw annual benefits coordination and education of benefits options. *Coordinated and executed team activities and volunteer events with the store and community.