Redesigned marketing materials and flyers to better showcase insurance products, leading to increased client engagement and higher revenue. Provide expert guidance on complex claim issues, delivering clear solutions that improved client satisfaction by 25% and ensured timely resolution. Developed and implemented instructional decks to streamline team training, improving knowledge retention and boosting overall efficiency and performance. Provide comprehensive broker support for various needs and functions.

Collaborated with Subject Matter Experts and stakeholders to design tailored courseware, enhancing relevance and engagement, which resulted in higher participation and satisfaction. Delivered blended training sessions using Adobe Connect, Zoom, WebEx, and Microsoft Teams, based on the ADDIE model, boosting learner engagement and training effectiveness. Monitored performance metrics through an internal LMS, analyzing reports and feedback to drive continuous improvement, resulting in a 30% increase in employee retention.

Provided expert customer service by resolving complex Medicare issues and offering tailored solutions, improving member satisfaction and retention through timely problem resolution.

Oversaw accurate, up-to-date records for 200+ rescued canines, ensuring data integrity, which improved record accuracy and operational efficiency. Implemented a new database system and trained staff, streamlining operations and reducing record-keeping errors. Led and supervised volunteer staff during adoption events, improving operations and adopter satisfaction, resulting in more successful adoptions by 25%.

Managed 70+ onsite and remote customer service representatives, providing support and guidance to ensure high-quality service, which strengthened relationships with veterinarians, managers, and staff, enhancing client satisfaction. Implemented new software solutions and innovative strategies to streamline operations, analyzing data to drive improvements and achieve a 30% increase in business growth.

Owned and operated a successful animal care business, building strong relationships with 100+ loyal clients, resulting in sustained growth and high retention. Developed and managed a professional website, boosting customer inquiries and online visibility. Managed independent contractors and produced targeted advertising campaigns, boosting brand visibility and client acquisition.