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Sara Carvalho Email & Phone Number

Quality Assurance & Improvement Consultant | Professional Trainer: Elevating Standards & Inspiring Growth at Claranet
Location: Montijo, Setúbal, Portugal 9 work roles 9 schools
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Role
Quality Assurance & Improvement Consultant | Professional Trainer: Elevating Standards & Inspiring Growth
Location
Montijo, Setúbal, Portugal
Company size

Who is Sara Carvalho? Overview

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Sara Carvalho is listed as Quality Assurance & Improvement Consultant | Professional Trainer: Elevating Standards & Inspiring Growth at Claranet, a with 1892 employees, based in Montijo, Setúbal, Portugal. AeroLeads shows a matched LinkedIn profile for Sara Carvalho.

Sara Carvalho previously worked as Quality Consultant at Claranet and Business Analyst | Training at Whitestar Asset Solutions. Sara Carvalho holds Ccp, Formação De Formadores from Alamedas Office.

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Claranet

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Profile bio

About Sara Carvalho

Human resources and marketing digital are my passions, coaching and training make my best days.In the way I have been a Leadership team and talent manager, I have lots of fun motivating and empowering those who work with me. With 12 years of experience in telecommunications starting as an IT Service Desk, then Network VAS Engineer, and the adventure of being Implementation manager and Quality Control of a Supply Chain Management.I embraced the challenge of being at the same time a Business Continuity Planner and Manager, I did the BCP from scratch and it was an empowering task and a rich experience.I have honed my skills in WordPress, mastering site creation, content management, and SEO strategies through self-directed learning. Additionally, my proficiency extends to designing and managing content for social media platforms, leveraging these skills to enhance digital presence and engagement. I aim to continue doing all of these things remotely and from home.

Listed skills include Digital Marketing, Content Management, Web Analytics, Web Development, and 33 others.

Current workplace

Sara Carvalho's current company

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Claranet
Claranet
Quality Assurance & Improvement Consultant | Professional Trainer: Elevating Standards & Inspiring Growth
london, england, united kingdom
Website
Employees
1892
AeroLeads page
9 roles

Sara Carvalho work experience

A career timeline built from the work history available for this profile.

Quality Consultant

Current

Lisbon, Portugal

- Conduct quality reviews and provide educational resources to staff, physicians, and management regarding regulatory requirements.- Monitor design risks, ensure all best practices are followed, track action plans, and search for design risks.- Developing sustainable processes and implementing process improvement procedures for process analyses.- Support the implementation of new SharePoint functionalities (performance, administration, site configuration, and customization)

Sep 2022 - Present

Business Analyst | Training

Lisbon, Portugal

- Support the implementation of new SharePoint functionalities (performance, administration, site configuration, and customization)- Chatbot Development- Design and conduct E-Training programs- Develop content to provide support to end-users

Nov 2021 - Sep 2022

Team Lead Order Management

Portugal

- Task distribution, scheduling and organizing shifts - Monitor and review overall team activities - Implement plan to attract, develop and retain top talents - Ensure team is compliant to all requirements of and company policies - Manage the motivation and morale within the team - Mentoring/supporting the team with career goalsAssist with the definition, and embedding, of a consistent set of processes interfacing to:Customer Services teamsService Delivery (Provide/Field)Delivery Unit Operational teams, particularly Problem Management.Service Management

Sep 2017 - Mar 2020

Business Continuity Manager

Lisbon, Portugal

- Maintaining and testing the Company's business continuity program.- Develops and maintains a business recovery plan and procedure; reviews, revises, and expands existing plans and protocols.- Conducts risk assessments for various departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions.- Collaborates with IT staff to develop and implement best practices to protect and restore data and systems in the event of natural disasters, viruses, and hackers.

Jun 2016 - Nov 2017

Implementation Manager

Lisbon Area, Portugal

- Implementation of new telecommunications contracts on EU- Leading contract changes and updates- Supply Chain Management- Identify potential risks and opportunities of improvement

Mar 2014 - Sep 2017

Digital Marketing, Content Manager, Seo

Sara Carvalho

Lisbon Area, Portugal

- Content Manager- SEO Optimization- Wordpress Web- WordPress: Speeding Up Your Site- Technical WordPress SEO- Google Analytics- Google Ads

Jun 2012 - Jan 2020

Network Engineer In Vas - Value Added Services (Orange Spain) - Noc Engineer

Alfragide

• Operating and monitoring VAS (Value Advanced Services) for Orange Spain telecommunications• Processes implementationNetwork maintenance and operation, Working in a KPI-oriented.Diagnosing network incidents and providing troubleshooting support and solving anomalies remotely.Manage escalations in accordance with management procedures and Service Levels.Preventive process of network infrastructuresStreaming, VOIP, MMS, SMS, USSD, Voicemail among othersOrange datacenter supervision and diverse network elements Billing platform supervisionCDR and Billing supervision through Multimediation and Netcool

Jan 2009 - Oct 2013

It Service Desk: Service Management

Lisboa

Working with Siemens & Alcatel DSLAMs, Motorola STBs, Field Support.Troubleshooting support, solving trouble tickets with remote assistance to field engineers.Meeting SLAs, KPI’s.

Apr 2008 - Jan 2009

Technical Support / Backoffice

Lisbon Area, Portugal

Technical support, hardware and software support for ZON (Netcabo) users.Part of the optimization team of productivity escalation tools.

Nov 2005 - Nov 2007
Team & coworkers

Colleagues at Claranet

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9 education records

Sara Carvalho education

Ccp, Formação De Formadores

Alamedas Office

Curso de Formação de formadores, CCP, antigo CAP

Certificação Internacional Em Coaching, Coacher

Life Training

Liderança De Alta Performance

Udemy

Certificação Internacional Em Pnl

Life Training

Professional, Web Marketeer

Flag

Gestão De Conteúdos Digitais, 20

Citeforma

Aplicações Para Redes Sociais

Iefp

Seo

Citeforma

Google Ads

Citeforma
FAQ

Frequently asked questions about Sara Carvalho

Quick answers generated from the profile data available on this page.

What company does Sara Carvalho work for?

Sara Carvalho works for Claranet.

What is Sara Carvalho's role at Claranet?

Sara Carvalho is listed as Quality Assurance & Improvement Consultant | Professional Trainer: Elevating Standards & Inspiring Growth at Claranet.

Where is Sara Carvalho based?

Sara Carvalho is based in Montijo, Setúbal, Portugal while working with Claranet.

What companies has Sara Carvalho worked for?

Sara Carvalho has worked for Claranet, Whitestar Asset Solutions, Ericsson, Sara Carvalho, and Nsn - Nokia Solutions And Networks.

Who are Sara Carvalho's colleagues at Claranet?

Sara Carvalho's colleagues at Claranet include Andrew Kirkman, Veena Bahia, James Taylor, Colin Tietjen, and Fátima Calado.

How can I contact Sara Carvalho?

You can use AeroLeads to view verified contact signals for Sara Carvalho at Claranet, including work email, phone, and LinkedIn data when available.

What schools did Sara Carvalho attend?

Sara Carvalho holds Ccp, Formação De Formadores from Alamedas Office.

What skills is Sara Carvalho known for?

Sara Carvalho is listed with skills including Digital Marketing, Content Management, Web Analytics, Web Development, Wordpress, Seo, Facebook Marketing, and Web Copywriting.

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