Sarada Prasanna Samal Email & Phone Number

Delhi, India

Delhi, India

Gurugram, Haryana, India

Mumbai Area, India

Mumbai Area, India

• Solution designing for Service Quality Manager• Solution designing for Customer Experience Management• Designed the service models for High speed internet over LTE, FTTX, WIFI and IMS (Voice and video service), IPTV, OTT services • Working as subject matter expert for CEM and SQM. Own the delivery for CEM and SQM components.• Consulting and finalization of use case definition and KPI/KQI definition for CEM/SQM• Identified the challenges in network management and end… Show more • Solution designing for Service Quality Manager• Solution designing for Customer Experience Management• Designed the service models for High speed internet over LTE, FTTX, WIFI and IMS (Voice and video service), IPTV, OTT services • Working as subject matter expert for CEM and SQM. Own the delivery for CEM and SQM components.• Consulting and finalization of use case definition and KPI/KQI definition for CEM/SQM• Identified the challenges in network management and end customer experience. Converted them to implementable use cases. • Helped the developer team to realize the use cases so that operations can monitor the variation in service quality and customer experience and can drill down to root cause.• Converted the customer pain point and service quality degradation to actionable items using CEM and SQM solutions. Show less

• Designed and Deployed Customer Experience Management (CEM), one of its own kind for Bharti Airtel which happens to be the reference point for all the CEM project worldwide.• Innovated and demonstrated use cases for various mobile operators across the globe. Identified the challenges in network management and end customer experience for various operators and accumulated them via various use cases. These demos and presales activity led to lot of attention within potential… Show more • Designed and Deployed Customer Experience Management (CEM), one of its own kind for Bharti Airtel which happens to be the reference point for all the CEM project worldwide.• Innovated and demonstrated use cases for various mobile operators across the globe. Identified the challenges in network management and end customer experience for various operators and accumulated them via various use cases. These demos and presales activity led to lot of attention within potential customers/operators.• Bagged 6 projects and continuing across the globe for CEM worth $80 Million for Nokia Siemens Networks with the customized use case demonstration for each of the operator.• Analyzed with optimization experts the shortcoming of existing system failing to give right view on mobile service experience to end subscriber and filled the gap with various use cases formulation in the new solution.• Formulized various KQIs and KPIs to be used in the use cases that gave a right view of the experience what end subscriber is experiencing.• Designed the CEM solution which supported varied user base: Network monitoring team, Network Operations, Network Quality team, Marketing and Top Management. • Designed and developed all the dashboards as a deliverable which was the key to this solution’s usability. Innovated light weight & flexible solution to measure, monitor, and visualize the end user/subscriber experience in real time and was 3-Click to problem identification, segregation & resolution.• Designed 4 GSM green field networks (2G and 3G) and 2 expansion networks that include nominal planning, capacity planning, bandwidth estimation and detailed planning.• Optimized Vodafone network for 2 circles that led Call Success Rate (CSR) from 89% to 96.5%• Designed and deployed end to end migration from release 99 to Release 4 network at Bahrain for Zain telecom. Show less