Saradha Gurumoorthy Email & Phone Number

Chatham-Kent, On, Ca

Chatham, On

Coimbatore, Tamil Nadu, India

- Handled chats for a maximum of four customers at a time to sell products and services. - Required to service four chat conversations and had to be sure to not have any of the customers on hold for over two minutes. - Responsible for delivering satisfactory customer service via chat conversation.- Advised customers on a variety of products and services to meet individual customer needs.- Ensured the timely processing of all customer requests within pre-established service level… Show more - Handled chats for a maximum of four customers at a time to sell products and services. - Required to service four chat conversations and had to be sure to not have any of the customers on hold for over two minutes. - Responsible for delivering satisfactory customer service via chat conversation.- Advised customers on a variety of products and services to meet individual customer needs.- Ensured the timely processing of all customer requests within pre-established service level time frames.- Resolved customers issue in a timely manner, pro-actively communicate to clients on progress.- Provided product advice to improve customer experience. Show less

Coimbatore, Tamil Nadu, India

- Handled both inbound and outbound calls with clients from United States. - Accessed electronic cataloguing systems to look up service availability and information.- Responsible for placing orders, checking shipments and ordering research.- Communicate about the products and service information to customers in USA.- Assisted customers with catalog support questions.- Provided additional products and usage clarification.- Handled payment transactions as well as an… Show more - Handled both inbound and outbound calls with clients from United States. - Accessed electronic cataloguing systems to look up service availability and information.- Responsible for placing orders, checking shipments and ordering research.- Communicate about the products and service information to customers in USA.- Assisted customers with catalog support questions.- Provided additional products and usage clarification.- Handled payment transactions as well as an explanation of billing inquires.- Dealt with digital products and services and made sales for n number of happy customers. - Recognized for demonstrating excellent customer service by the company.- Contributed to the company's highest quarterly customer satisfaction rate of 92%.- Consistently earned "above average" or "excellent" on call quality evaluations. Show less

Coimbatore, Tamil Nadu, India

- Responsible for handling calls within a high volume call center from new and existing customers regarding a variety of requests using knowledge of products and services as well as great customer service skills.- Trained and assisted entry level customer service employees by helping them improve their listening skills, communication and multitasking abilities.- Directed the customers through online features access for future account reference.- Spoke with the customers regarding… Show more - Responsible for handling calls within a high volume call center from new and existing customers regarding a variety of requests using knowledge of products and services as well as great customer service skills.- Trained and assisted entry level customer service employees by helping them improve their listening skills, communication and multitasking abilities.- Directed the customers through online features access for future account reference.- Spoke with the customers regarding escalated issues, evaluated options and offered resolution.- Provided right fit product and service solutions for diverse customer situations.- Managed multiple tasks simultaneously without supervision.- Responsible for validating customer information, for the purpose of creating an account and for dispatching a product.- Worked beyond scheduled hours to assist the team during unexpected high volume days. Show less

Coimbatore, Tamil Nadu, India

- Handled 50+ customer interactions per day giving detailed, personalized, friendly and polite service to ensure customer retention.- Listened attentively to caller needs to ensure a positive customer experience, and strives for quick resolution and customer satisfaction.- Accurately update systems with status details and other information related to customers needs.- Recommend customers on a variety of products and services to meet individual customer needs.- Handled all… Show more - Handled 50+ customer interactions per day giving detailed, personalized, friendly and polite service to ensure customer retention.- Listened attentively to caller needs to ensure a positive customer experience, and strives for quick resolution and customer satisfaction.- Accurately update systems with status details and other information related to customers needs.- Recommend customers on a variety of products and services to meet individual customer needs.- Handled all customer interactions in a professional and expedite manner by thoroughly investigating inquiries and providing comprehensive responses.- Received customer source data and entered into the software.- Developed strong problem solving skills by assisting customers to resolve everyday issues. Show less