Sara Dickinson Email & Phone Number

Greenwood Village, Colorado, United States

As the Manager of Network Engineering, I accelerate growth through the detailed and decisive daily leadership of a team of cross-functional systems engineers. Improving client satisfaction by guiding my team through regular server monitoring and review of server standards and security issues. I am passionate about effectively and efficiently ensuring the stability and security of our servers. I facilitate maximization of the department by ensuring that all issues are accurately reported and entered into the appropriate tracking systems. I serve as a role model for the department and take direct responsibility for achieving all predetermined production and performance metrics.

Greenwood Village, Colorado, United States

· Works in partnership with Development Operations, Advanced Engineering, and Vendors on proposed system designs by providing valuable data on the company’s in house manufactured set top box, identifying root causes for system bugs, enabling the rollout of the new hardware when inventories for deprecated set top boxes were low, allowing the company to not only continue sales but increase monthly sales by 30%· Contributes documentation of processes and procedures via Confluence, to enhance problem resolution, to ensure standardization and consistency, and to facilitate communication between organizations, improving the effectiveness and accuracy of support provided · Readily took on additional Linux based servers that fall under the Element Management Systems (RHEL 6, Centos, VMware, OpenStack) to provide the company with a one stop shop for server administration within the organization, allowing for increased understanding and tracking of inventory and assets, enabling leadership to determine the best options when considering cost effective upgrades and enhancements to systems

Greenwood Village

· Successfully implemented a multiple server migration project, bringing together and standardizing three merged companies, ensuring consistency and stability across all servers, as well as establishing best practices which resulted in an increase in service quality and productivity leading to a record sales year · Collaborated with Advanced Engineering and Vendors on test system designs, identifying a major bug in the automated system for importing customer maps that would have resulting in major outages, lost customers, and saving the company millions of dollars in revenue· Performed detailed problem diagnosis, tracked and updated problems in trouble ticketing system, providing for further analysis and reporting, allowing the company to see where major difficulties were being encountered, which resulted in development of problem resolution procedures and reduced downtimes, expedited resolutions, increasing consumer confidence in the product and reduced customer churn· Functioned as lead, providing SME technical guidance and assistance to other support teams across the enterprise, also training new Engineers, and provided expertise to cross functional teams, preventing costly outages to the commercials customers of video services, which generates billions of dollars in revenue

Greenwood Village Co

· Redesigned the layout and organizational structure of the Business Management Console server to mimic the network layout of the company’s video controller structures, enabling Engineers to quickly identify the interagency groups that are responsible for the designated areas, reducing the amount of time to troubleshoot issues and expediting resolutions resulting in increased cost effectiveness of server management · Assisted Advanced Engineering on system designs, resulting in implementations to the production servers that were beneficial to all stake holders, increasing stability of the product and increased sales as a result of the server reliability· Upgraded upwards of 500,000 set top boxes with new firmware, which allowed for better diagnostic reporting to the back office server, improving troubleshooting and problem diagnosis, enhancing the ability of front line employees to resolve issues without escalations, providing quicker resolutions and increased customer satisfaction· Expanded personal knowledgebase in video systems controllers, completing both a Cisco Explorer Controller class and Digital Access Controller certification, allowing for speedier resolutions to customers by pinpointing root causes, reducing outage times, and further enhancing customer satisfaction and loyalty

Denver, Colorado

· Identified, resolved, and escalated operational and design issues through data analysis and recommended solutions to make systems more efficient by working with Advanced Engineering on test designs, resulting in changes to operational systems that were less impactful to the customers and drove greater satisfaction for a billion dollar industry· Worked with the interagency groups on the implementation of network related projects and other standardization efforts, enhancing cross functional communications between organizations, resulting in reduced downtimes and costs associated with outages· Basic configurations and support of advanced video equipment ((Conditional Access Controllers, Advanced Digital Broadcast Commercial Video Solutions for the hospitality sector using the Business Management Console) including performing detailed problem diagnosis, tracking and updating issues in trouble ticketing system.

Englewood Co

· Collaborated with the Broadcast Centers, Set Top Box Engineering, and Network Operations Center to facilitate resolutions for confirmed outages and degradations, by providing detailed data resulting in expediting resolutions and saving costs to the company by communicating outages to call centers.· Created and designed executive level reporting to quantify issues, trends, and resolutions, communicating the emerging trends to upper level management, providing management with leverage and information to make informed decisions regard the trajectory of business, ensure the company exceeded goals· Developed and maintained documentation for processes and Methods of Procedures (MOPs), ensuring that newer employees could quickly be brought up to speed, saving time and resources

Bs, Information Technology, 4.0

Activities and Societies: Golden Key International Honour Society

Associate Of Science (A.S.), A.S. In Programming And Analysis And A.S In Computer Information Technology, 3.74

Education record

Activities and Societies: Drill Team, Cheer Leading, Choir