Sara Collier Email & Phone Number

Cincinnati, Ohio, United States

Kentucky, United States

The Oak Group was established to meet the needs of even more buyers and sellers in Ohio & Kentucky. Experienced agents who know that together we can make an even greater impact on our client's lives. If you are curious about what is going on in the real estate industry, or would like to talk about buying or selling in NKY or Cincinnati, OH, please reach out so we can help guide you through your decision making process.

New York, New York

Lead one of WeWork’s largest NYC locations with over 1,700 members- a mix of Enterprise Companies and Co-Working members at a premier WeWork office space in the Flatiron District in Manhattan. Managed multiple floor openings and ongoing operations including oversight of logistics, sales and budget. By 2020, an additional 50K square feet, three new floors and 700 members will be added.• Maintain healthy building KPI’s by achieving above 97% occupancy, churn below 2% and commitments above 92%. Review these metrics daily with the team and work to finalize weekly and monthly reports that outline progress and opportunities.• Control the P&L for the building, including member growth, occupancy, revenue & margins and budget forecasting, aiming to increase revenue and minimize expenses.• Coach and mentor a Community Management team of four to reach goals and execute individual and team objectives, conducting weekly 1:1’s to track performance and set professional development goals and action items, resulting in the promotion of two direct reports.

Greater New York City Area- Meatpacking

• Assisted in all new store openings within NYC district. Oversaw and resolved any obstacles during the roll out to ensure store was set up for success; responsibilities included but were not limited to, back of house set up, training of all new hires and main point of contact for staff regarding any issues they encountered through the process. Partnered with corporate operations team to ensure construction, security and registers were ready for open. • Accountable for all operational training of new hires within the stores i.e: Policy & Procedure, StoreForce, ServiceChannel, ADP, Concur, Shop Audit Guide, KWI/Teamwork, stock management and HR procedures. • Reviewed any current/ pending operational tasks, changes or roll outs with all general and store managers on weekly district call. Partnering with Corporate Operations Team, as needed, to ensure follow up and communication to stores around changes/new initiatives were implemented and understood. • Point person for on all pending operational tasks for the district, utilizing corporate partners for support when escalation was appropriate. • Identified and created developmental operational action plans for store teams in partnership with District/General Managers. • Oversaw all aspects of HR operational needs for Flagship stores. Responsibilities included interviewing, paperwork execution, on-boarding/training and partnering with HR to ensure new hires were informed on incentives, benefits, performance management and Federal/State Labor Laws. • Assisted with training and roll out of new POS system for all Full Prices stores. Communicated and addressed store level needs and issues to corporate partners as they arose; worked as a liaison between stores and corporate to help resolve issues.

Greater New York City Area- Meatpacking

• Partnered with GM to oversee all functions of store and corresponding leaders including operations, visual merchandising, recruiting and staff development, customer experience, P&L, and product. • Managing cross-departmental projects focusing on a unified client experience across company through all channels. • Sharing a solution-oriented mindset: resolving obstacles while shifting company culture towards strategic vision. • Work directly with planning and allocation teams to determine product assortment and flow according to departmental budgets and specific market needs. • Achieving +25% comps in all doors on negative traffic trend through cohesive transaction-based strategy emphasizing talent development, conversion, consignment, event planning, and brand initiatives.

Upper West Side

•Promoted from Assistant Manager within 11 months.•Interviewed job candidates and made staffing decisions.•Managed staff of 8 sales associates, three team leaders and one assistant manager.•Assigned employees to specific duties to best meet the needs of the store.•Reordered inventory when it dropped below predetermined levels.•Instructed staff on appropriately handling difficult and complicated sales.•Hired, trained and evaluated personnel in sales and marketing.•Scheduled and led weekly store meetings for all employees.•Increased profits through effective sales training and troubleshooting profit loss areas.•Reported to the district manager regarding all store and staff issues.•Completed profit and loss performance reports.•Trained and developed new associates on POS system and key sales tactics.•Implemented a new ordering process and identified poor work habits to improve process effectiveness.•Increased sales volume by 10% in less than 1 year on a 5% decrease in foot traffic.•Generated repeat business through exceptional customer service.

Greater New York City Area

•Consistantly leading by example, going above and beyond to create a memorable encounter for the client by creating a personalized and unique selling experience. •Acting as a mentor for the team by coaching in the moment with a positive and sophisticated approach, setting an example by being a team player, taking initiative and being independent. •Detailed knowledge of the brand with the ability to train colleagues while being well rounded in all product categories and can confidently speak and train to all of them. •Partnering with SM, buyers, visual team and corporate to relay product information, any operational issues and maintain store to be on brand with visual standards. •Extremely intuitive with store budget and all KPI goals- keeping team informed and creating ways to get associates involved and excited to achieve these goals.

Greater New York City Area

•Taking the lead on a sale by cross selling, overcoming objections to conclude a sale and identifying signals to close a sale.•Cultivated new clients by building relationships and retaining clients through private appointments/consignments, with the ability to take a middle tier client to a top client.•Consistently top seller within NYC district, maintaining an average sales volume of $65,000 monthly, while exceeding personal sales goals and store KPI goals.

Greater Atlanta Area

Responsible for the sales and marketing at a $2M women’s designer boutique. Consistently providing unparalleled customer service. • Successfully manage daily sales operations; while always planning and achieving aggressive sales goals. • Participated in multiple Coterie, Intermezzo and Atlanta Mart shows; collaborated with buyer to ensure we carried lines compatible to our client wants. • Executed and communicated product placement through successful floor merchandising. • Consistently updating company’s website and social media outlets, advertising cutting edge fashion trends with different designer lines. • Led store team as one of the top sales associates, personally generating over $40K per month in sales.

Bachelors, Integrated Strategic Communications

Activities and Societies: Dean’s List Minor: Sociology Member of Pi Beta Phi Sorority

Bachelor'S Degree, Communications