Sara E. Email and Phone Number

•Build and nurture relationships with referral sources, families and clients.•Plan and host formal and informal caregiver support groups.•Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.•Assess or arrange for the initial consult with clients and families requiring licensed and unlicensed care and service•Maintain the role of single point of contact for clients and families for all matters•Identify areas for consult with internal and external formal care team members. •Engage care team members as appropriate to conduct assessment of client and/or family service/care planning needs.•Work collaboratively with care team members to establish service/care plan and conduct care evaluation on an on-going basis.•Develop and/or ensure that care/service plans are available for clients, visit clients as required and link in Nurse Consultant and other Bayshore as well as community resources as required.•Support employees to ensure that client needs are being managed and that there is compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.•Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.•Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating bodies within the healthcare environment, inclusive of an advance knowledge of all formal care team member’s scopes of practice.•Liaise with other members of the care team and community as required.•Assume responsibility for specific Branch Office operations in the absence of the Area Director•Provide in-person and virtual support for clients and caregivers as necessary•Provide direct client care in emergency situations based on care plan.

-Provided comprehensive support to owner, managing his calendars, travel arrangements, and communications, and projects with a focus on confidentiality and sustainability.-Led cross-functional project teams to ensure the successful completion of office furnishing projects across Canada.-Coordinated project timelines, budgets, and resources, resulting in an increase in project efficiency.-Traveled nationwide to project sites, overseeing installations and ensuring alignment with quality standards.-Facilitated effective communication between on-site teams and the executive leadership.-Cultivated and maintained relationships with B2B clients, ensuring their unique office furnishing needs were met.-Spearheaded corporate move management initiatives, coordinating logistics and minimizing downtime for clients during transitions.-Implemented efficient relocation strategies, resulting in a reduction in move-related disruptions.-Managed commercial storage solutions, optimizing space utilization and ensuring the security of client assets.-Assisted in budget development and managed project budgets, ensuring cost-effectiveness and profitability.-Implemented cost-saving measures without compromising the quality of products or services.-Established and maintained positive relationships with vendors, negotiating favorable terms and ensuring timely deliveries.-Adapted to diverse project requirements, demonstrating flexibility in addressing unique challenges.-Introduced innovative project management tools and methodologies, improving overall project outcomes.-Developed and executed a comprehensive 12-month content plan for email newsletters, showcasing product highlights, industry insights, and company updates.-Demonstrated advanced proficiency in project management tools such as Asana and mHelpDesk.-Utilized Google Suite for seamless communication and documentation.-Managed communication channels effectively using Slack.

-Designed and executed end-to-end user research projects, including user interviews, surveys, usability testing, and competitive analysis, to gather actionable insights into user behavior, preferences, and pain points.-Collaborated closely with cross-functional teams, including product managers, designers, and engineers, to identify research objectives, define research questions, and prioritize user needs for each project.-Developed robust research plans, outlining research methodologies, participant recruitment strategies, and data analysis techniques to ensure accurate and reliable results.-Conducted user interviews and facilitated usability testing sessions, employing a range of qualitative and quantitative research techniques to elicit valuable feedback and uncover user insights.-Analyzed and synthesized research data, employing frameworks such as affinity diagrams and personas, to distill complex information into actionable recommendations for product improvement and optimization.-Presented research findings and actionable recommendations to stakeholders and executive teams, effectively communicating complex insights in a clear and concise manner, driving informed decision-making processes.-Collaborated with designers and product managers to translate research insights into meaningful design solutions, facilitating iterative design processes and driving the creation of user-centered products and experiences.-Actively monitored industry trends, emerging technologies, and best practices in UX research, incorporating relevant insights into research methodologies and contributing to the continuous improvement of research practices within the organization.-Ensured research projects adhered to ethical standards and data privacy regulations, implementing necessary measures to protect user confidentiality and data security.-Used SharePoint, zoom, Google Workspace, and Microsoft365 to collaborate.-Used Adobe InDesign and Illustrator to create media.

-Conceptualized and executed targeted marketing campaigns, both online and offline, resulting in a remarkable 20% surge in inquiries within the initial quarter.-Forged partnerships with local healthcare providers, community organizations, and senior centers, organizing impactful events that bolstered Oceanview's community presence and generated positive referrals.-Implemented a robust lead management system, showcasing a 15% boost in conversion rates through streamlined follow-up processes and personalized communication.-Introduced resident and family satisfaction surveys, offering valuable insights that drove enhancements in service offerings and elevated resident experiences.-Leveraged platforms such as Google Ads and social media advertising (Facebook, Youtube) to execute targeted digital campaigns. This involved creating visually appealing ads and optimizing them to reach specific demographics, including age groups and geographical locations.-Implemented SEO strategies to improve the online visibility of Oceanview. This included optimizing the website content, meta tags, and local search optimization to ensure that the facility appeared prominently in relevant search results.-Led the redesign of Oceanview's digital presence, including a user-centric website and engaging social media profiles, leading to a substantial 25% increase in online inquiries.

-Provided leadership and guidance to salon managers and staff within the region.-Conducted regular performance evaluations for individual salons, identifying areas for improvement and recognizing achievements.-Implemented training programs to enhance the skills and knowledge of salon teams, ensuring consistency in service quality.-Monitored and maintained operational standards across all salons within the region, optimizing efficiency and adherence to company policies.-Assisted in budget development, managed expenses, and implemented cost-effective measures to maximize profitability.-Orchestrated and oversaw corporate events, including team-building activities and recognition ceremonies. Ensured seamless logistics, contributing to a positive corporate culture and employee engagement.-Implemented inventory management strategies to control stock levels and reduce product waste.-Monitored customer feedback and satisfaction levels, implementing strategies to enhance the overall customer experience.-Established and maintained positive relationships with product vendors, negotiating favorable terms and ensuring timely product delivery.-Addressed and resolved operational and personnel conflicts within the region, fostering a positive work environment.-Participated in strategic planning for salon expansion within the region, including location selection and market analysis.-Ensured that all salons within the Okanagan complied with industry regulations and company standards.-Leveraged salon management software and CRM tools to track performance metrics, analyze data, and make informed business decisions.-Implemented incentive programs and recognition initiatives to motivate salon staff and enhance team morale.-Conducted market analysis to identify trends, opportunities, and potential areas for growth within the region.

At The Haven, a transformative learning center nestled on the traditional lands of the Snuneymuxw First Nations, I served as the Guest Experience Manager, orchestrating immersive experiences that fostered personal growth and connection. In this role, I oversaw all aspects of guest engagement and satisfaction, ensuring that each individual felt welcomed, valued, and supported throughout their journey with us. From orchestrating seamless arrivals and departures to curating personalized experiences tailored to individual needs, I was dedicated to creating an environment where guests could explore, learn, and thrive. Collaborating closely with our diverse team of leaders trained in various disciplines, I played a pivotal role in upholding The Haven's commitment to respect, inclusivity, and holistic well-being.-Orchestrated seamless arrivals and departures for guests, ensuring a warm and welcoming experience from start to finish.-Curated personalized guest experiences tailored to individual needs and preferences, fostering an environment conducive to learning and growth.-Collaborated with diverse team members trained in various disciplines to ensure a holistic approach to guest well-being and transformation.-Facilitated communication and collaboration among guests, fostering a sense of community and connection.-Implemented feedback mechanisms to continuously improve the guest experience and enhance overall satisfaction.-Upheld The Haven's values of respect, inclusivity, and cultural sensitivity in all interactions and engagements with guests.-Contributed to the development and refinement of program offerings to meet the evolving needs of our diverse community of guests.