Present a technology centric approach to streamline legal research, workflows and management. Owns revenue retention responsibility for corporate legal department customers in assigned territory by ensuring long term customer satisfaction and negotiating renewal agreements with customers. Acts as training specialists to onboard new users during all phases of the customer relationship by training new and existing users to Thomson Reuters’ legal platforms, allowing users to become comfortable and aware of the tools available to legal department. Utilizes client success principles to deliver and ensure customers realize value in their purchased legal solutions by creating customers success plans designed to focus on the customer’s goals in using Thomson Reuters legal solutions- and report on those goals via quarterly reviews.-Utilizes client success principles to deliver and ensure customers realize value in their legal solutions of Westlaw, Practical Law, CoCounsel and Drafting Assistant.-Owns revenue retention responsibility for corporate customers in assigned multi-million dollar territory.-Establishes solid, long-term customer “trust relationships” and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns.-Represents the voice of the customer to internal groups developing solution roadmaps and collaborate with internal teams to create more streamlined approach to doing business.-As a result of exceeding retention quota, have been member of Century Club multiple times.-Mentor fellow client managers during first year.-Embraces continuous AI learning utilizing Microsoft and LinkedIn Learning certifications and other platforms to understand AI and automation and keep updated on AI and LLM updates.-Serves on Employee Advisory Board to help bring voice of colleagues to company leaders.

Fresh Fiction, a web site designed to provide easy, accessible, and informative data to popular fiction readers on current authors and their available books, hosts several readers events throughout the year. The Events Committee is made up of volunteer members who assist in planning and executing successful events to readers while promoting literacy. The committee works under the guidance of the Director of Author Events to assist in planning and executing events for the year.-Execute successful events by creating event goals and strategies through the year and promoting events at all Fresh Fiction functions. -Utilize successful merchandising and retail background to plan opportunities to promote book and product sales.-Coordinate and execute the popular reader subscription box.-Execute book and product sales at all major events through the year by planning and coordinating author signings by creating and maintaining a list of authors and titles in partnership with book store sales.-Create reader and author participation by actively promoting committee events and agendas via social media platforms.-Maintain lasting relationships with various industry professionals.