•Act as a primary contact for claims with all Better Cotton Members, supporting Members with their marketing inquiries, providing high service levels, and representing Better Cotton, professionally, to external audiences. ​•Working with colleagues across other certification schemes and standards, such as Textile Exchange, to streamline processes and policy.•Copywriting for Better Cotton Members to ensure they're communicating and marketing their sustainability efforts with clarity, transparency, and in line with the legislative and regulatory landscape.•Develop and deliver educational training webinars to large groups of Better Cotton Members, ensuring a foundational understanding of their Better Cotton communications and supporting them in defining their marketing/communications strategy.•Review, offer feedback on, and approve member communications and marketing content for various channels including product packaging, websites, in-store promotions, social media, and direct marketing, working to ensure claims made are both accurate and credible.•Review member content for B2B promotion of Better Cotton Membership.​•Work one-on-one with members, highlighting opportunities to communicate in a credible and accessible way.​ •Developed and implemented a new claims monitoring process ensuring action is taken with brands (and non-members) who make non-compliant, misleading claims or are in breach of Better Cotton trademark use. •Record and manage all member communications activities in Salesforce. •Workshop/public speaking contributions – contribute to existing events in collaboration with the wider Membership & Supply Chain team.