At Hatchworks Technology, I thrive in a dynamic environment where creativity meets complexity. As a Senior Product Designer, my role involves translating intricate ideas into intuitive digital experiences, aligning closely with Hatchworks' mission to create technology that addresses both industry and human needs. My work spans across various disciplines and industries, reflecting a profound empathy for users underpinned by a solid grasp of human-centered design and design thinking principles within an Agile framework.Key Achievements:- Spearheaded user experience design for diverse B2B and B2C applications across healthcare, finance, communications, and retail sectors, significantly enhancing client-customer engagement.- Led discovery workshops and brainstorming sessions, bringing together client stakeholders and Hatchworks teams to cohesively define and prioritize product features.- Mastered the creation of mood boards, storyboards, mock-ups, user personas, wireframes, and prototypes, facilitating a collaborative iteration process with stakeholders to refine product visions.- Conducted comprehensive user research, leveraging interviews, surveys, and concept testing to inform design decisions, ensuring solutions are deeply rooted in user needs.- Developed and maintained scalable, component-based design systems, ensuring consistency across digital platforms while meeting high standards of legibility, comprehension, and accessibility.- Acted as a pivotal figure in guiding the design team and coordinating with front-end developers to ensure seamless translation of design concepts into responsive, user-friendly interfaces.

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At United Airlines, I enhanced the digital customer experience across the travel journey, employinghuman-centered design practices. Key Achievements:- Developed sketches, prototypes, wireframes, and UI specifications, employing rapid iteration to refine user interfaces and interactions, significantly improving the usability and accessibility of United's digital platforms.- Applied qualitative and quantitative data from usability tests and business analytics to inform value-driven design decisions, ensuring alignment with United's digital product strategy.- Provided mentorship to junior designers, fostering a collaborative environment that encourages innovation. Played a key role in cross-functional teams to ensure design concepts were executed with precision, enhancing overall user satisfaction.

At iCrossing, I played a pivotal role in transforming brand experiences through a human-centricapproach. Led UX design processes, mentored junior designers, and conducted extensive UX researchto inform design strategies. Developed actionable UX deliverables and interactive prototypes,contributing to the success of diverse digital projects.

- Designed comprehensive user flows, wireframes, and visual designs for WEVO Conversion’s software, enhancing the product's usability and aesthetic appeal.- Collaborated effectively with executive, operations, and development teams to ensure cohesive and user-centered design solutions.

- Developed detailed wireframes, prototypes, user flows, and interactive designs for diverse projects, ensuring seamless user experiences.- Collaborated with clients such as UBS, Fight the Stroke, and Huawei, delivering tailored design solutions that met their specific needs.

Worked closely with the international HR team of Cisco and Domus Academy Project Advisors to explore and develop a new service platform which enables organizational agility and speed, providing a cutting-edge employee experience to allocate and contact employees in a time of need. The project, Cisco H.E.R.O.E.S., recognizes, allocates and engages Cisco's System Engineers, providing new communication channels with Account Managers through the use of an application designed during the internship.

- Designed and produced unique motion graphic messaging for the Convention Center’s nearly 80’ tall outdoor marquee, 120’ x 12’ internal video wall, and 50-screen plasma network.- Served as the main point of contact for event and community customers at the Boston Convention & Exhibition Center and Hynes Convention Center regarding their digital experience.- Managed and mentored the Digital Media Production staff and interns to ensure project goals were met while maintaining high standards of excellence.- Developed digital media content creation estimates for customers and ensured the Digital Media Production team met all deadlines and budgets.- Developed Action Script 3.0 Flash videos that dynamically retrieved information from XML files to display the feed onto the Convention Center’s digital display

• Designed and produced unique motion graphic messaging for the Convention Center’s nearly 80’ tall outdoor marquee, 120’ x 12’ internal video wall and 50 screen plasma network• Developed content for customers and ensured the project met all deadlines and were within budget• Developed Action Script 3.0 Flash videos that dynamically retrieved information from XML files to display the feed onto the Convention Center’s digital display

• Managed and created marketing and special event collateral, both in print and online• Interfaced with program managers and other staff to determine marketing needs for the purpose of meeting agency strategies and objectives• Built landing pages for the website meeting the criteria of the agency and suggested new and creative interactive approaches

• Supported the President and the Vice President of Catholic Charities • Assisted as a liaison with the Board of Trustees, Division Directors, and community leaders• Collaborated with the development department to manage fundraising and donor campaigns