Sara Franson, Ms, Pmp, Mcpm, Cxap, Ciop Email & Phone Number

Stevens Point, Wisconsin, United States

In this role I have been part of a team that developed and executed strategy for this fast growing business process outsourcing unit. Together we developed a product vision and mapped steps to meet the future needs of our clients, laying out a path to profitability for all parties. A key to success has been the ability to partner with our clients to develop deep and lasting relationships, striving for shared value creation. An important skill brought to the table has been collaborating with multiple parties to develop winning solutions for clients, vendors and the enterprise. I enjoy fostering outstanding, cross-functional matrix relationships within our unit and with our customers.I am also responsible for leading our team to develop new business, including responding to proposals and building presentations that showcase the strength of our offering. From the first moment we meet our future customers, we strive to provide value to them and to create a highly aligned relationship. Each of our customers is a strategic partner and we treat them that way from "Day 0."

Stevens Point, Wi

Led Account Management Team, Business Analysis Team and Benefit Administration Team in their quest to bring opportunity and value to our clients. Sought out synergies in the areas of product, system, process and service that open new avenues for growth to both the Individual Administrative Service TPA and Clients. • Coached teams on seeking competitive advantage• Helped teams and clients evaluate opportunities• Developed short, mid-range and long-term plans for client growth

Stevens Point, Wi

Oversaw and ensured successful portfolio and relationship management and provided portfolio management services. Served as liaison between the customer and the Information Technology (IT) department and worked closely with customers, IT and other departments to define and prioritize technology solutions for all stakeholders.• Demonstrated expertise being a liaison to the business and vendors.• Confirmed ability to think, act strategically and leverage new technologies to increase organizational performance.• Adept at understanding underlying strategy and interpreting action required to achieve goals.• Recognized aptitude for extracting greater value from existing solutions.• Effectively managed deliverables and budget for projects and department, including developing and adhering to achievable ROI’s. • Highly skilled at guiding iterative fact finding and decision-making and at identifying and implementing process improvement which add value.• Developed solid and effective relationships with all key players and decision-makers in the Partnership.• Proved ability to bring cross-partner knowledge transfer, collaboration and synergy.• Successful at leading and developing personnel in highly challenging business situations.

Effectively managed projects and solutions for business and IT including developing plans, managing resources and ensuring project goals are met. • Managed largest project initiative ever completed by this successful organization to completion from inception through post-project support. This million dollar project arrived on time, on budget and in scope.• Worked closely with our business partners to help them implement large projects with proven ROI.• Led, managed and scheduled team of Software Developers and QA resources for two years, while identifying and implementing new tools for improving team functionality.• Established ability to prioritize and drive critical projects for individual stakeholders, yet balance the competing needs of partnerships.• Able to respond quickly and effectively to stakeholder needs and efficiently communicate status and likely timelines and outcomes.

• Collaborated with management and team to build new issue tracking system.• Documented help desk issue workflow for entire department.• Demonstrated aptitude for relating to non-technical customers and making technical projects understandable.

Executive Educaton

Leadership Beyond Management Business Acumen and Strategy for Managers

Fundamentals Of Management

Leadership and Supervisory Skills Transition to Manager: A One-Week Boot Camp

Advanced Project Management

Project Portfolio Management Defining and Managing Business Requirements Developing your Business Savvy

Master'S Certificate, Project Management

Project Management for IS/IT Managing Project Risk and Negotiating and Contracting with Service Providers Project Leadership Communication.

Education record

iMedia: Digital Strategy, Search Engine Optimization and Social Media Management Business Process Improvement Using Lean Six Sigma.

Education record

Foundations of Scrum Professional Scrum Product Owner

Ms, Agricultural Education

Additional Areas of Study: Counseling, Environmental Education

Bs, Social Science

Minors in Psychology, History, Animal Science