Trained new hire employees, presenting product information and customer satisfaction techniquesFielded up to 50 calls per day assisting with customer concernsHandled escalated calls on a special projectActed as point of contact managing team members when supervisor was not availableCoached and developed existing customer service representatives to enhance their skillsMonitored job performance and job related skills

I am a dedicated professional wanting to continue to enhance my skills in training and development. Whether I was coaching existing representatives to increase their current job performance or new representatives in their transition, I always found value in helping someone else grow. My superior customer service skills have also created a strong foundation for working with others in any setting.

Handled customer returns and purchasesOffice accountingTrained new employeesWrote schedules for up to 50 employees