Sara Finley Email & Phone Number

Vista, CA, US

San Diego, California, United States

San Diego, California, United States

Carlsbad, CA

• Best Buy Health (Formerly GreatCall) is the leader in connected health for Active Aging. With health and safety solutions for older adults and their family caregivers, Best Buy Health’s innovative suite of easy-to-use.
• Responsible for planning and supporting the training needs of all internal business units and the partners that support them.
• Supported strategic and tactical business initiatives by partnering and assisting operational, sales and marketing leadership to identify training needs that maximize performance and results.
• Responsible for oversight of Best Buy Health training related activities to include the identification of new program learning requirements, curriculum development, training delivery and customer satisfaction.
• Managed a team of 12 across 3 sites in CA, NV and TX; Responsible for fostering growth and development.

Carlsbad, CA

• Assured the competence and continued development of 5Star Urgent Response and Technical Support team members.
• Identified new program requirements and ensured consistency of the 5Star Urgent Response and Technical Support training curriculums across all caring centers in order to meet the needs of the organization.
• Managed and delivered new hire programs as well as provided follow-up training on products, systems, process and protocol updates, new system enhancements and technical topics.
• Responsible for the growth and development of Training Delivery Specialists, as well as their performance in educating trainees in a learning environment.

Carlsbad, CA

• Designed, developed, and delivered live and virtual training content.
• Worked independently and with SME's to maintain knowledge of current processes and procedures, as well as developing necessary solutions.
• Designated point of contact and liaison for the QA team to drive continuous improvement in support of training initiatives.
• Assisted in the delivery of Technical Support, Operator Services and Financial Services training as needed to develop agent competence and commitment around internal systems, problem troubleshooting, compliance, and.

Greater San Diego Area

• Covered nationwide opportunities in:
• Regulatory Affairs
• Drug Safety/Pharmacovigilance
• Medical Writing
• Medical Affairs
• Engineering

Carlsbad, CA

• Strategic Search Solutions, Inc. specializes in the placement of Sales & Sales Management professionals within the Enterprise Software industry. ====Role was three-fold, encompassing Business Operations, Talent.
• Responsible for organizational process and project management, human resources, accounts receivable, accounts payable, vendor management, and developing relationships with clientele at all levels.
• Provided initial and ongoing training for all employees.
• Developed/maintained the company training manual which is still in use today.
• Improved operational systems, processes and policies -- specifically, supporting better management reporting, information flow and management, business process and organizational planning.
• Key contributor to the development and evolution of company best practices; spearheaded transition from on-site solutions (Telephony and CRM) to SaaS/Cloud solutions.