Sara Fonseca Email & Phone Number

I am a professional with over 10 years of experience in people management, processes, and quality. I hold an MBA in Lean Six Sigma and Operational Excellence and several certifications in coaching, NLP, and leadership. My goal is to develop customized and innovative solutions for the challenges of employee and customer empowerment, engagement, and satisfaction.I have successfully led teams and customer experience in SaaS companies, applying agile methodologies and CRM tools to improve metrics such as NPS, CSAT, CES, MRR, LTV, and churn. I am passionate about learning, teaching, and sharing knowledge that can generate value and positive impact.I have a strong background as an HR consultant, developing and implementing training programs aligned with the company's and employees' needs. I also work in competency assessment, recruitment, climate management, and organizational diagnosis.

Listed skills include Microsoft Excel, Team Leadership, Treinamento E Desenvolvimento, Ciclo Pdca, and 25 others.