Sara Fowers

Sara Fowers Email and Phone Number

Technical Support Engineer @ WaveOrtho
Ogden, UT, US
Sara Fowers's Location
Ogden, Utah, United States, United States
Sara Fowers's Contact Details

Sara Fowers personal email

n/a
About Sara Fowers

I have a proven track record of providing exceptional customer service and technical support to both clients and internal teams. I have a Bachelor's degree in Human Resource Management.With over seven years of experience working in software, I have developed strong skills in software testing, troubleshooting, education, effective communication, and problem-solving. I have a passion for learning new technologies and improving processes and quality. My goal is to advance my career as a QA Engineer and contribute to the success and growth of the company I work for.

Sara Fowers's Current Company Details
WaveOrtho

Waveortho

View
Technical Support Engineer
Ogden, UT, US
Website:
waveortho.com
Employees:
6
Sara Fowers Work Experience Details
  • Waveortho
    Technical Support Engineer
    Waveortho
    Ogden, Ut, Us
    View
  • Smilesoft Solutions
    Technical Support Engineer
    Smilesoft Solutions Nov 2023 - Present
    Lehi, Utah, United States
    - Working with the WaveOrtho Support Department to offer Tier II Support, Train New Hires & Maintain Training Material for New and Existing Team Members. - Perform QA and coaching on customer interactions and software knowledge. - Work with the development team by doing software testing and owning the bug reporting process.- Assist, where needed, in training & hiring duties.
  • Guidecx
    Support Experience Guide
    Guidecx Apr 2022 - Nov 2023
    Lehi, Utah, United States
    View
  • Smilesoft Solutions
    Software Trainer And Onboarding Specialist
    Smilesoft Solutions Jan 2016 - Apr 2022
    Lehi, Utah, United States
    - Train onboarding orthodontists and their staff members on how to use their practice management software- Review resumes, conduct interviews, and design and conduct training for newly hired support representatives- Create, maintain, and update physical and virtual training materials for both internal and external use- Manage inbound calls/emails/chats from clients, provide thorough support and problem resolution for clients- Administer quality assurance for customer support, provide additional training when necessary- Test, troubleshoot and resolve any issues that may arise while using the software, follow through on escalations- Monitor and run online backups for the software and other files of orthodontic offices
  • Beneficial International, Inc.
    Customer Service Representative
    Beneficial International, Inc. Apr 2015 - Jan 2016
    Salt Lake City, Utah
    - Train new employees on company software, and phone communication- Take inbound orders, upsell, and help chiropractors and their staff with any questions or concerns- Explain what the products do and how to use them to both chiropractors and their patients- Proof read labels and literature items before sent for final print
    View
  • Ion Vision
    Technician/Receptionist
    Ion Vision Mar 2014 - Apr 2015
    Ogden, Ut
    - Greet, schedule, and confirm appointments for patients - Obtain insurance information and inform patient of their benefits- Manage front desk area and work as frontline for the company- Stock and Order contact lenses though outside provider
  • Dr. Woodfield & Associates
    Technican/Receptionist
    Dr. Woodfield & Associates Sep 2013 - Apr 2014
    Ogden, Ut
    - Conduct visual screening tests including: visual acuity, color vision, depth perception and visual fields- Make outbound calls to remind patients of coming appointments - Check patients in and out and collect any payments or copayments- Take inbound calls and assist patients with their needs

Sara Fowers Education Details

Frequently Asked Questions about Sara Fowers

What company does Sara Fowers work for?

Sara Fowers works for Waveortho

What is Sara Fowers's role at the current company?

Sara Fowers's current role is Technical Support Engineer.

What is Sara Fowers's email address?

Sara Fowers's email address is sf****@****ecx.com

What schools did Sara Fowers attend?

Sara Fowers attended Western Governors University, Dixie State University.

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