ADB SAFEGATE is a leading provider of intelligent solutions that deliver superior airport performance from the approach to departure. ADB Safegate's portfolio includes solutions and services that harmonize airport performance, tackling every aspect of traffic handling and guidance, from the approach, runway and taxiway lighting, to tower-based traffic control systems and intelligent gate and docking automation.- Provide L2 support for customers worldwide in identify and resolve SAM & A-VDGS issues- SAM & A-VDGS operation and maintenance- On-site SAM & A-VDGS servicing and troubleshooting

- Perform troubleshooting services to isolate, diagnose and fix problems related to system- Perform performance tuning and recommend application tuning where applicable Quality Assurance- Application: Jboss, Apache web services, VMWare, Netbackup

▪ Support and maintain Allianz applications and OS operational stability▪ Resolved problem in operation glitches, data feed timing issues, Web Sphere, JBOSS set ups and work with job scheduler. Collaborated with deployment teams with Sandbox deployment.▪ Knowledge in Dynatrace and Managed Engine monitoring plus Commvault, TrendMicro Cynet and other application installation and configuration.

Maintained Linux and UNIX software for developers and customer support, maintaining VMs and servers in multiple data centers located across the world.▪ Establish monitoring software/metrics to provide accurate representation of hardware, o/s, database and server environments▪ Resolved issues, planned requests as point-of-contact to vendors, oversaw developers, business users, following change control procedure, reported result.▪ Diagnosed system hardware and software problems using advanced root-cause analysis.▪ Monitoring server activity logs, database and log usage, growth and volume status.▪ To provide problem diagnosis/resolution on customers managed infrastructure.

Actively involved in 1st to 3rd level support and engineering task which involve providing tailored-made service in accordance to customer’s request to meet their business needs.▪ Support and maintain Linux systems to ensure availability of all services.▪ Responsible for major and minor OS upgrade and system optimization▪ Coordinating and assessing VMWare component upgrade and maintenance▪ Leading and handling Kerberos & LDAP integration on customer’s IT infrastructure▪ Producing documentation on operational, system and user procedures & guidelines

Responsible for supporting Telekom Malaysia on network monitoring system. Ensuring that all hardware and software is installed, configured and working correctly.▪ Installation and maintenance of systems within Telekom Malaysia digital environment.▪ Building, configuration and troubleshooting of server.▪ Working with multiple technical platforms i.e. mainframe, two-tiered client-servers and three-tiered client-servers.▪ Providing maintenance support and break-fix solutions.

Ensuring user notification of maintenance requirements and system availability.▪ Forecasting any needed technical improvements.▪ Backup & disaster recovery plans.▪ Configuration and testing of any new hardware and software.