Built the Voice of the Customer program to centralize disparate data sources to ensure that the Product Team is making decisions in a data-driven, customer-focused manner.• Created a Generative AI-powered dashboard to collate insights from various user feedback channels in order to identify the top pain points of users across our platform and services. This tool succinctly transforms thousands of qualitative data points into quantitative, consumable insights which is used to prioritize and inform the CLS product roadmap. • One impact of this was that we introduced site-wide incident banners, resulting in annual cost savings of $90K and a reduction of 25K in Support tickets, which equates to a savings of 5 agents.• Trained Generative AI models on all UX Research dating back to 2017. Created a chat bot to share and disseminate insights throughout the team. • Product managed and launched a new user feedback mechanism on the platform, enabling users to request features and suggest ideas.

My scope expanded from focusing on just SaaS content to owning the entire learning content portfolio. In this role I : • Acted as a strategic advisor to the curriculum team to help launch and land content • Performed a portfolio analysis to created a shared holistic view of our content• Coordinated and ensured clear GTM coverage for our content through a variety of motions which may include webinars, YouTube videos, blog posts, conference involvement, social media posts and newsletter features dependent upon the audience and priority of the content. • Created a playbook of standard GTM motions based on tiering and prioritization of content

• Global Go-to-Market Learning Lead for Google Cloud SaaS products including Workspace, AppSheet and Looker. • Partner closely with the portfolio team, product team, PSO, CS, UX and other strategic partners across Google to understand the unique needs of our customers. • Since 2021, increased end user learners by 1380%, admin learners by 75% and the overall portfolio by 394%• Presented a DEI talk on "the Benefits of having a nontraditional background"• Featured in the UW Women in Business Non-tech Career Panel • Recognized in the Google Cloud "Humans of Cloud" newsletter

• Defined and implemented the customer support strategy for Microsoft Learn. Collaborated with global stakeholders across multiple divisions including Worldwide Learning, Azure CXP, and CE&S.• Owned the roadmap and feature development. Worked closely with the development team to co-create all functional specs.• Established a HaTS implementation to centralize and streamline customer feedback across the entire Docs portfolio.• Developed a 21-Day Cognitive Bias challenge for the Commerce & Ecosystems org. In FY21, there were 264 participants (+220.9% YoY). 100% of participants said it was a good use of their time and 90% said they learned something new.

• Built a self-service research program to empower designers, PMs, and content developers to conduct their own research. In FY21: o Increased the number of studies performed by 80% YoY (128% to goal). o Created and conducted training for 88% of the Product and Design team (147.6% to goal). o Increased the number of customer-facing features that involved research from 10.5% to 66% (+561.9% YoY).• Established the Partner Advisory Board for Microsoft Learn Partners with Azure commitments up to $2B.• Initiated a Diversity and Inclusion committee that became the standard for D&I across Developer Relations. Expanded impact from ~300 participants to over 600 employees.• Received the "Global Impact" Award from UserTesting.com. Awarded the C+L All Hands "Generate Energy" Award

• Conducted global customer research (20,000 surveyed, 20% response rate) on the knowledge of and participation in Affinity Groups to inform the program roadmap for 2018; performed a needs analysis on employee engagement at Amazon• Launched the Marketplace Women Affinity Group to increase inclusion for women globally. Exceeded the goal of 242 members by 36%• Increased the female technical population in the Marketplace Organization by 2.2% in the US and 3.8% in IND in 9 months

• Developed and launched the Non-Tech recruiting events process incorporating various teams from across the Consumer organization. The program produced 167 on-site interviews, 52 offers (YOY increase of 21%) and 34 offer accepts in 2016• Collaborated with senior leaders to create a Product Manager Assessment. This new tool streamlined the interview process, saved over 30 business hours in a 3 month period, and decreased “all not inclined” interviews from 36% to 18.7%• Created a Product Manager Interview Preparation document which is now housed on the Employee Brand Toolkit and is used as the standard across Amazon • Hired senior level Product Managers across the Consumer Organization. Hosted over 7 international hiring events with operation budgets of approximately $50,000 USD• Achieved the second highest headcount impact across the Consumer Recruiting Organization for 2015

• Received an outstanding rating (top 5% of the company) within first year of employment • Managed the New to Seattle Program. Grew the program from inception to over 100 attendees at each event. Managed the budget and hosted quarterly happy hours as well as bi-quarterly lunches• Implemented new virtual interview tool. Increased hires per month by 50% and saved the business over 100 hours