Sarah Bouchard Email & Phone Number

Boston, Ma, Us

Gloucester, Massachusetts, United States

Greater Boston Area

Direct individual and team strategy development, execution, and performance for team of 19 sales managers collectively responsible for over $51M in hotel assets. Collaborate with Sales Director to monitor, assess, and optimize overall performance metrics. Organize immersive on-site hotel team meetings for sales managers to build relationship with hotel management and increase knowledge of hotel operations and upcoming packages.•Yielded over $51-million in net revenue for represented hotels.•Implemented new business evaluation process for quotes, lowing evaluations submitted to 10% from 22%.•Conducted in-depth strategy and funnel management reviews with individual sales managers, increasing overall team productivity by 15%.

Greater Boston Area

Fostered development of performance-enhancing environment for sales managers, motivating staff by implementing innovative incentives schemes and conducting regular performance reviews. Developed strategic action plans for growing key accounts in collaboration with sales and hotel leadership teams. Delivered structured training and support programs to new employees, interns, and transitioning staff.•Led 92% of sales managers to achieve sales target. •Generated $450M sales in 2019.•Established new incentives that boosted office sales by 20% on average.

Greater Boston Area

Managed revenue growth activities for Marriott-branded hotels in New York area, focusing on creation and development of strong relationships with key client accounts to drive hotel group sales and add-on offerings. Trained and mentor other sales managers and junior sales staff on best-practice sales techniques.•Achieved 116% of annual sales targets on average.•Grew key account revenue with NHL teams, booking 6% more teams YoY.•Drove 15% overall increase in bookings across associated hotels by proactively partnering with hotel leadership to develop value-adding experiences for end users.

Spearheaded booking, scheduling, and successful execution of on-property events for 75 area hotels as team leader of seven event managers. Facilitated professional development training for staff and conducted weekly meetings with event managers and hotel staff to increase productivity.•Introduced turnover quote checklist system for sales managers which increased accurate rate of quotes turned over to event managers by 33%.•Increased overall event manager productivity 12% by introducing new event room time-blocking policy for hotel administrative staff, increasing clarity of available venues.

Managed 35 employees and $3.5M revenue for 3 restaurants and bars. Trained employees for advancement into supervisory roles.• Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-ons, and dessert orders. • Raised individual average check per server 12%.

Managed 62 employees and $5M revenue, overseeing 2 restaurants and bars. Hired, on boarded, coached, and developed employees into effective team. Motivated employees by recognizing hard work/achievements.• Achieved 3% growth in profit through management of controllable costs and wages.

New York City Metropolitan Area

Managed the overall business activities and workforce of a fine-dining restaurant, representing 122 employees and $8-million in annual revenue. Conducted on-going inventory and budgetary analyses, ensuring sufficient supplies and negotiating pricing with vendors as necessary. Implemented new promotional campaigns and resolved guest complaints, ensuring delivery of an exceptional customer service experience.•Boosted overall sales by $20,000, yielding a 15% revenue increase YoY.•Reduced annual liquor costs by 3% by renegotiated supplier pricing and optimizing product wastage.•Introduced new guest reservation system which improved guest flow and simplified staff scheduling.