Sarah Mchugh Email & Phone Number

- Lead strategic initiatives to drive business growth and success, collaborating with Sales and Delivery leadership to gather requirements, build solutions, and train users.- Oversee adoption of new acquisition-related processes, including case studies and Intellectual Property management.- Manage all Intellectual Property, including 350+ knowledge articles, proprietary tools, and solutions.Key achievements: - Recreated all sales content to increase revenue, enhancing tools and narratives for stabilization during business upheaval.- Rebranded 350+ critical sales documents and delivery tools.- Created a Sales and Marketing repository with 150+ sales resources, standardizing business messaging.

Missoula, Montana Area

- Manage team of four, ensuring continual career advancement and resolve performance concerns- Acted as Solution Architect and Business Analyst for Salesforce CPQ, Gotransverse Billing, and DocuSign CLM implementations.- Build long-term relationships with customers, managing a 5-year, $800,000 account.Key achievements:- Developed a custom resource management tool, saving 2,000 hours annually.- Primary representative for the business unit in a multi-year, multi-business unit Professional Services Automation (PSA) implementation.- Conducted a comparative analysis of sales processes post-acquisition, guiding integration timelines and requirements.- Facilitated a 4-week training of 8 CLM resources, including presentations, designing build scenarios, and progress reporting.

Missoula, Montana Area

- Support Administrative duties, including managing social media presence, creating fundraising materials, and sending out donor recognition letters- Ensure safety and comfort within the residential house, supporting 10 single mothers and their children.Key Achievements:- Completed a comprehensive technology comparative analysis for donor databases, implemented a new donor database, and trained the team on the new solution, decreasing cost and accelerating administrative tasks

- Only full time employee other than the Executive Director, ensuring organization efficiency and managing all business operations- Develop and implement organization strategy, policies and practices- Run all aspects of ecommerce and donations, including technology solutions, day to day operations, and process enhancements- Implemented new ecommerce platform and website to improve donor experience and ecommerce operations

- Organized all technical aspects of student-led retreats at Seattle University, each involving 100-200 students- Facilitated and managed a year-long evaluative process of our largest student-led retreat on campus to improve retreat facilitation and culture- Trained student leaders, created group cohesion, and counseled students in preparation for the talks they would give at the retreats