I serve as executive assistant to the CEO at Keystone and Founder of HOPE International. I'm also a project coordinator for the CEO, focused on acceleration of priority projects and contacts that further the mission of the business.

• Provides administrative and office support to oncology physicians within ABBCI. • Performs and anticipates certain administrative functions for management, including making decisions within authorized scope or directing the decision making to the proper authority.• Coordinates schedules and calendars by arranging meetings, appointments and travel arrangements. Uses independent judgment in managing calendar.• Manage all Epic templates/schedules for 25 oncology providers• Composes correspondence, memos, presentations, and reports. Types, formats, and proofreads a variety of materials including correspondence memos, reports, charts, statistics, minutes of meetings, etc.• Coordinates all aspects of meetings including logistics, technology, presenters and agenda. Attends, records minutes, and distributes materials when directed.• Provides research and administrative support to special projects, preparing data and follow-up on projects.• Manages department equipment, supplies, office space and department specific systems.• Sets-up, organizes, maintains and updates files and ensured strict confidentiality with verbal and documented information in the work area, and maintains security of physical and electronic information. Inputs and maintains data in prescribed systems.• Coordinates and tracks workflows and projects through the department and/or organization to ensure paperwork is complete and follow-up services are provided in a timely fashion.

• Create and manage the daily clinical schedules communicating as needed with staff and patients.• Apply critical thinking by working closely with the Case Managers and Clinical Managers to ensure compliance with the case management model.• Responsible for calculating and determining daily and weekly admission capacity.• Review clinical referrals and assign start of care date by utilizing defined parameters. Consult with Clinical Managers as outlined in parameters.• Work closely with the Home Care Coordinators to reassign start of care dates as availability is created on the nursing schedule.• Complete telemedicine monitor assignments under the direction of the telehealth department to maximize staff efficiency and minimize overtime.• Responsible to review and follow-up on assigned weekly reports to assure documents and processes are completed as needed. Make corrections as assigned or provides feedback to staff/Clinical Managers regarding corrections to be made and/or trends noted to facilitate performance improvement.• Respond to incoming calls from patients, caregivers, and employees to facilitate and coordinate patient care.• Document calls promptly in accordance with agency requirements.• Consistently demonstrate proper telephone technique and etiquette.

• Listen to and empathize with current customer base• Handle customer service calls in a “call center” environment• Do anything and everything possible to maintain current customer base, and ensure happiness of all customers• Multi-task between on-going projects and answering phones• Maintain excellent administrative and organization skills in a fast paced environment• Manage current “customer at risk” base through weekly reports• Had basic training on dispatch in the service department

• Manage and run office efficiently and effectively with no direct supervision• Maintain ticket inventory of up to $100,000• Assist customers, in person, and by phone with ticket orders and information• Maintain excellent organizational and administrative skills• Create, organize and maintain contracts throughout the year with business partners• Continuously provide information on new and existing programs to customers (Military members)