Sarah Abu Malash Email & Phone Number

Amman, Jordan

- Strategy & Campaigns: Develop and execute influencer marketing strategies aligned with brand goals. - Influencer Management: Build relationships with Gulf region influencers, negotiating deals and managing collaborations. - Data Analysis: Analyze audience demographics and campaign performance to create tailored offers and optimize results. - Content & Ad Creation: Collaborate with influencers on content creation and manage customized ad campaigns.- Budget & Performance: Manage budgets, track campaign metrics (engagement, reach, conversions), and ensure cost-effective results. - Video Editing: Use CapCut Pro to edit marketing videos, enhancing both the quality and concept to ensure maximum audience engagement.

Amman, Jordan

- Technical Support & Customer Service: Assisted UK customers with technical issues and inquiries via email and phone, ensuring timely resolutions. - Problem Management: Resolved complaints related to orders (e.g., shipping delays, refunds). - Data Analysis: Analyzed customer feedback to recommend improvements in service processes. - Effective Communication: Managed a high volume of customer interactions, enhancing communication, problem-solving, and time management skills.

Amman, Jordan

• Technical Support for Subscribers: providing phone and email support for customers experiencing internet connection issues, diagnosing problems, and offering effective solutions.• Guiding Customers with Internet Setup: Assisting customers with router configuration and internet setup, offering expert advice on optimizing their connection.• Customer Inquiry Handling: promptly to customer inquiries, ensuring quick resolution of issues, and improving overall customer satisfaction.• Ongoing Training: Staying updated on the latest company products and services through regular internal training sessions, which improved the quality of technical support offered