• Managed operations of over 150,000+ SqFt and an 18-person client-facing facilities team in a 93% occupancy building • Project management of custom build outs for enterprise members - working interdepartmentally with construction, design, account management and relevant teams to ensure all client needs were met within budget• Built and managed relationships with 3rd party vendors from onboarding to service delivery• Used Salesforce, Zendesk, Looker and Medallia to track member satisfaction of cleaning and overall facilities within the building and act where needed to improve our NPS and other KPI’s • Impact and Results: • Cut operational expenses by 18% YoY (LED transition, PM work, F&B)• +19.6% YTD EBIDTA

• Served as the first point of contact for all member inquiries in one of the highest revenue driven buildings in NYC with over 500 companies and 2800 members • Worked to support the multiple functions of Community Leads from sales, operations, events and hospitality• Lead move in and move out process assisting with everything from scheduling logistics, to onboarding new members• Decreased monthly average support requests from members by 65% by creating SOPs to maintain a swift request and issue resolution

Served as a first point of contact for all e-commerce communications.Lead weekly in-house fulfillment efforts.Oversee on-site customer shopping experiences through product organization and site management activities at all Wing locations.Handle vendor and product management duties by coordinating new product design and samples.Manage existing vendor relationships and help source, establish, and set up new vendor relationships.Monitor, track, and report on all campaigns and sales numbers.Own product information and listings across our e-commerce systems.Maintain The Wing’s retail presence, coordinating creation of product descriptions, dimensions and sizing, categorization of products.Maintain accurate inventory tracking across online and physical retails spaces and provide stock as needed.Implement changes to online systems and input new data and information when necessary.Provide support to Business Development team by researching competitive landscapes and making pricing and promotions recommendations.Assist in the forecasting of prices, sales, margins, and inventory by researching customer behavior and applicable marketing trends.Lead project management of merchandise drops/releases, working closely with Brand and Social Media teams to optimize timing and amplification of new product.Research and coordinate integration of Shopify and other applications.Troubleshoot technical issues to provide a great customer experience online and IRL.Help grow our online sales by optimizing E-Commerce at The Wing.Work with Launch Team on Merchandise for New Locations.

Sociology 316: Global Gender Inequalities Teaching Assistant for Dr. Tanetta AnderssonMaintained, organized and developed Powerpoint, readings, activities and other materials for the classCreated tests, paper guidelines, and quizzes Assisted students with papers, as well as lead review and study sessions

Greeted and assisted clients with product selection and style

Maintained Sales Line Sheets in Excel for FW 14 & SS 15Social Media Research of competitive brandsMaintained and organized sales samples

Assisted CEO, Jill, and Creative Director to build concept boardsResponsible for fittings; pinned muslins and photographed modelsMaintained and organized seasonal sample libraryDresser at NYC Mercedes Benz Fashion Week Spring 2014 Jill Stuart fashion show