Sarah Amos Email and Phone Number

Supporting Disney Media Entertainment Distribution (DMED) Early Career professional roles and internships.Client groups include:- Disney Advertising- Communications- Human Resources- Research, Insights & Data Analytics- FinanceAdditionally, supported The Walt Disney Company Enterprise training initiatives facilitating for internal mobility and development.

- Recruit talent through scouting incentive programs, career fairs, social media, college visits, and online resources.- Schedule both open and one-on-one interviews with potential candidates weekly and follow-up with results to candidates and team.- Track and organize talent pool, moving hired Team Members through on-boarding process.- Create and facilitate New Hire Orientation which includes interactive training, product knowledge.- Complete all training schedules for newly hired Team Members to promote easy transition and consistency- Implemented and created Certified Trainer Program and training content for all aspects of the restaurant to allow a better and more professional environment for both new and present Team Members.- Partner with nearby colleges and high schools with the Start2Work program to offer internship credit and job opportunities.- Lead resume building workshops for Team Members and Restaurant Leadership Team.

- Lead and developed 110+ employees to promote speed, accuracy, and exceptional service.- Implemented new processes resulting in the highest possible Steritech Food Safety Score of 1.- Maintained OSHA guidelines within location and create additional safety incentives.- Empowered team to reach goals of sub 3-minute speed of service experience with 100% order accuracy.- Partnered with Deloitte auditing to ensure quality control of product and additional training opportunities.- Championed Lean Initiative to troubleshoot waste while exceeding goal of .85% incremental profit opportunity- Schedule workload based off forecasting and peak times while balancing monthly labor budget and sales- Recruit, hire, and onboard talent paying close attention to the employee’s experience for positive transitioning.

- Provide consultation for Walt Disney World Resort departments in creating refreshed strategy plans to enhance profitability, talent retention, communication, and technology implementation within the Food & Beverage, Merchandise, Front Office Operations, Custodial, Housekeeping, Labor & Training, and Recreation business segments.- Plan events to recognize and award excellent Guest service and company dedication.- Forecast and budget resort funds throughout a fiscal year acknowledging operational and Cast Member needs or desires. - Create initiatives to drive results based off of Forbes Travel Guide rating standards and The Walt Disney Company executive leadership goals.- Direct community relations and organize volunteering initiatives on behalf of the resort for local and national non-profit organizations such as Junior Achievement of Central Florida, United Way, Toys for Tots, Give Kids the World, and Coalition for the Homeless.- Streamline operational processes to create a cohesive Resort experience for both Guests and Cast Members reducing inefficiencies. Partner with all Walt Disney Parks and Resorts in Florida, California, Hawaii, Europe, and Asia to verify correct processes are in place for different business segments to obtain consistency, brand-promotion, and training alignment.

Understood and enhanced Guest needs through analysis and research, recovered Guest situations with confidence and strong decision-making skills through years of experience, promoted continual training and taught in-depth applications of technical systems, championed initiative roll-outs and operational changes.

Created and facilitate training content to enhance Guest and Cast Member experience, protect and manage Disney brand through strong decision making skills, managed and evolved the operation of fourteen multi-million dollar Guest experiences, empower Cast Members to understand their difference-making abilities, mentored and developed other to achieve their goals by creating and using Leadership Development programs.

Developed and presented lecture series designed to motivate students to manage talents and strengths, protect student confidentiality, administer and record assignment grades, enforce University of Kentucky classroom guidelines, empower and encourage leadership development.