Sarah An

Sarah An Email and Phone Number

LUXURY CS/CX @ Christian Dior Couture
france, aquitaine, france
Sarah An's Location
Seoul, Seoul, South Korea, Korea, Republic of
About Sarah An

Sarah An is a LUXURY CS/CX at Christian Dior Couture.

Sarah An's Current Company Details
Christian Dior Couture

Christian Dior Couture

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LUXURY CS/CX
france, aquitaine, france
Website:
diorcareer.com
Employees:
5768
Sarah An Work Experience Details
  • Christian Dior Couture
    Senior Client Advisor
    Christian Dior Couture Jul 2022 - Present
    대한민국 서울
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  • Gucci
    Senior Client Advisor
    Gucci May 2019 - Jul 2022
    대한민국 서울
    • Written Communication: Handle inbound Live Chat &E-mail & Kakao and primary and secondary complaints• Preparing for Team Launch: Establishing CS regulations and creating CS templates. • Preparing for Kakao Sangdam Talk launch: Manual production, Request modifications and improvements to the vendor. • Live chat performance review: Chat Productivity (Answered, Gucci.com Traffic ,Availability) and Sales(Cvr,Aur,Gucci.com Penetration) LY/LV review and analysis• Live chat operation: Proactive/Reactive Chat Setting,Saved response update templates, Communicate error correction and improvement requests to the headquarters.• VIG customer care: introduce and sell the newly launching products, participation in an event of 2020 Cruise collection party• Prepare CRM data and information for E-Commerce VIG Gift (Loyalty, Program, CJ)• R.E.D Program Chat &E-mail Sampling• Creating Desire Material Update for Mystery Chat &Call• Train the junior advisor: New-comer training, E-mail &Live chat to the customer• Digital marketing: Live chat-Waiting MKT URL F/U (using for google analytics)
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Sarah An Education Details

Frequently Asked Questions about Sarah An

What company does Sarah An work for?

Sarah An works for Christian Dior Couture

What is Sarah An's role at the current company?

Sarah An's current role is LUXURY CS/CX.

What schools did Sarah An attend?

Sarah An attended 上海交通大学.

Who are Sarah An's colleagues?

Sarah An's colleagues are Jongchul Shin, 熊伟弈, Alexandra Mayol, Shawn Gordon, Jasmine Bouyer, Louis Plunian, Anaïs De Laval.

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